Returns Processing Associate

Job Description

Job Description

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.  

Job Description

THE POSITION: 
The most important aspect of this position is to perform all returns processes including receipts, dispositions, destructions, and delivery of inbound parcels that are not customer returns.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Effectively communicates with co-workers and supervisors regarding work requirements.
• Pays meticulous attention to detail and possesses a task-oriented work ethic.
• Demonstrates flexibility and a willingness to modify work schedule to support company needs.
• Ability to successfully complete tasks in a timely manner with minimal supervision on a daily basis.
• Ability to receive and convey information accurately.
• Ability to consistently meet minimum productivity standards
• Ability to safely operate fork lift equipment without incident.
• Ability to maintain zero defect performance.
• Self-motivated.
• All other duties as assigned

EXPECTIONS OF THE JOB: 

• Facilitate a safe operational environment by strictly complying with all EVERSANA safety requirements; this includes the accurate completion of pre and post lift truck equipment checklists.
• Adhere to all formal standard operating procedures related to returns.
• Participate in problem solving, if errors or issues occur with returns processes.
• Ability to formulate emails to EVERSANA staff as a means of communication.
• Perform all tasks assigned by Supervisor or Manager.
• Operate power equipment. 
• Support projects as assigned.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:  

• High School Diploma/GED required.
• Successful completion of a pre-employment background check.
• EVERSANA power equipment certification (PIT) is required.
• Prior experience in a distribution environment preferred.
• Good verbal and written skills are required.
• Basic math skills are required, but a calculator may be used.
• Good attendance and ability to follow instructions without deviation are also required.
• Ability to work a variable shift schedule as required.

PREFERRED QUALIFICATIONS:  

• Ability to maintain composure in a fast-paced environment.
• Ability to focus on detail and quality. 
• Ability to complete assigned tasks in a timely manner.
• Ability to efficiently use IT hardware, software and peripherals as it pertains to the performance of daily tasks.
• Ability to safely and efficiently operate power equipment in a confined environment. 

Additional Information

OUR CULTURAL BELIEFS

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  More information about EVERSANA’s benefits package can be found at  eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at  View email address on ziprecruiter.com.

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