Business Analyst

Job Description

Job Description

Business Analyst (Junior to Senior)

Align Dental Group | San Antonio, TX
Schedule: Full-Time
Title and pay commensurate with experience

Turn Details Into Better Operations

A Business Analyst at Align Dental Group helps turn day-to-day operational details into action. You’ll look across schedules, workflows, and multiple locations to identify opportunities, address gaps, and help keep front-office operations on track.

We're hiring four Business Analysts, with opportunities ranging from Junior to Senior level based on experience. If you have a dental administrative background and are ready to apply that experience across a broader range of operations, this could be a great next step.

Where You'll Make an Impact

• You'll work across schedules, systems, and locations to help keep important front-office workflows moving. Your responsibilities will include:
• Keeping schedules moving: Support scheduling, rescheduling, confirmations, and appointment coordination while identifying opportunities to fill openings and cancellations.
• Staying connected with patients: Communicate by phone, email, and text to support scheduling and ongoing follow-up.
• Catching what may have been missed: Complete administrative and scheduling audits to identify missed opportunities, incomplete tasks, and workflow gaps.
• Following through: Monitor outstanding patient-related tasks, ensure appropriate documentation is completed, and support recall, reactivation, and unscheduled treatment.
• Supporting financial follow-up: Send payment links and assist with payment follow-up and other assigned financial communication.
• Keeping workflows on track: Monitor schedules and workflows for accuracy, completion, and efficiency across multiple locations and systems.
• Partnering with the team: Work with on-site teams to complete centralized tasks without disrupting the patient experience and escalate recurring trends or operational concerns to leadership.