Contingent Disaster Relief Phone Agent

Job DescriptionJob DescriptionOverviewMCI is one of the fastest-growing tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team use people, technology and innovation to help organizations improve customer experience and business performance.We are seeking Contingent Disaster Relief Phone Agent to provide customer support as needed in response to disaster relief efforts. This is a temporary, remote position that is contingent on hurricane-related relief needs.In this role, you will help customers during challenging circumstances by providing timely, compassionate, and effective support. You will assist with customer requests, apply proven customer service techniques, and learn our account management systems while helping deliver a positive customer experience during a difficult time. Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. ResponsibilitiesKey Responsibilities:Assist customers with service inquiriesLearn the common requests and solutionsImprove the customer’s experienceUtilize our service techniques and systemsEscalate customer dissatisfaction to proper channelsIn addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! QualificationsWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:Must be 18 years of age or olderHigh school diploma or equivalentExcellent organizational, written, and oral communication skillsThe ability to type swiftly and accurately (20+ words a minute)Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)Basic understanding of Windows operating systemsHighly reliable with the ability to maintain regular attendance and punctualityThe ability to evaluate, troubleshoot, and follow up on customer issuesAn aptitude for conflict resolution, problem solving, and negotiationMust be customer service oriented (empathetic, responsive, patient, and conscientious)Ability to multi-task, stay focused, and self-manageStrong team orientation and customer focusThe ability to thrive in a fast-paced environment where change and ambiguity prevalentExcellent interpersonal skills and the ability to build relationships with your team and customers