Surety Underwriting Associate

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. POSITION OVERVIEW This position serves as an essential member of the Surety Underwriting Associate team by supporting various underwriting functions in partnership with assigned underwriters and/or territories. Underwriting Associates are responsible for supporting new business and renewal activities, policy servicing handling including processing transactions and partnering with other support areas like Billing, Premium Audit, Claims, Agency Licensing as well as responding to agent inquiries. Additionally, individuals in this role are responsible for following operational workflows and best practices while ensuring service levels are met and a positive customer experience is provided to internal and external partners. As needed, UAs may be tasked with cross‑training peers. As applicable, UA may have designated level of UW authority. IN THIS ROLE, YOU WILL Support the underwriter in new business and renewal activities Account preparation: collection/analysis of data, ensuring complete file documentation, instruction, solicitation, etc. Help to support the quoting and issuance cycle Update work management system statuses throughout the cycle of the policy and monitors work in queue Document all new and renewal accounts including the completion of underwriting tools and information from outside resources in accordance to Best Practice guidelines Complete loss control ordering form at issuance and monthly report to advise underwriter of report availability Handle legal notice requests that must be sent at the direction of the Underwriter Partner with Premium Audit and agency accounting as needed for audit transactions and overdue premium reconciliation Consistently execute to all UA steps during new business and renewal issuance and subsequent transaction to achieve quality and service standards Facilitate transfer of accounts to Process Support for issuance, provides detailed processing instructions and updates appropriate statuses Use appropriate communication channels to refer or follow‑up with the underwriter to ensure outstanding items are handled timely Serve as primary service contact to ensure superior customer experience; presents solutions for rush new business, renewal and endorsement requests. Respond to account inquiries such as accounting status and billing issues Manage account information ensures accuracy of input into all appropriate systems Demonstrate working knowledge of underwriting systems, workflows, procedures and compliance rules Assist with cross‑training support of UA teammates Understand strategy, territory appetite and key agent partners in order to achieve growth and profitability goals Cultivate strong business relationships (internal and external) by proactively communicating and conveying ownership and commitment WHAT YOU NEED TO APPLY Associate’s Degree or equivalent 1‑2+ years of Commercial Lines, Specialty, or Surety experience Strong foundation in financial statements preferred Fundamental underwriting, practices, procedures, workflows, systems & tools knowledge Robust functional knowledge of product offerings and solid business acumen Strong analytical skills, organizational and time management skills Strong attention to detail, prioritization, multitasking, and deadlines Ability to work cross‑functionally CAREER DEVELOPMENT It’s not just a job, it’s a career, and we are here to support you at every level – on‑the‑job experiences, personalized coaching and our robust learning and development programs, encouraging you to grow and develop. BENEFITS We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. Medical, dental, vision, life, and disability insurance 401(k) with a company match Tuition reimbursement PTO Company paid holidays Flexible work arrangements Cultural Awareness Day in support of IDE On‑site medical/wellness center (Worcester only) EEO STATEMENT The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law. As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process or to perform essential job functions, should contact us at: View email address on click.appcast.io and include the link of the job posting in which you are interested. Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short‑term incentive), long‑term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience. #J-18808-Ljbffr