AV Conference Technician

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. Role Overview The AV Conference Technician will be responsible for providing white glove AV support to conference and meeting rooms throughout a new event center. The role is ideal for someone who has experience supporting video conferencing systems and has a deep understanding of presentation platforms like Google Slides, Keynote and PowerPoint. Experience engaging with C‑suite executives and VIP’s is preferred along with a strong focus on customer service. Responsibilities Assist with the technical production of low‑touch to mid‑level events Kick‑off and provide fundamental A/V support for all conference rooms and meeting spaces in the event center Set, strike, and operate basic AV equipment such as speakers, microphones, and display monitors in common areas Meet and understand client expectations on issues, escalating when appropriate Assist with the building of staging and A/V setup on‑site Participate in creative team brainstorming sessions Identify new and alternative ways of approaching FIRST’s technical production offering to clients Assist event production spaces, as needed Qualifications Position requires 2-4 years of experience Must understand audio and video signal flows Must be able to set, strike, and operate AV equipment such as, but not limited to: audio consoles, PA speakers, video switchers, display monitors, PTZ cameras, etc Must have a deep understanding of video conferencing platforms such as Zoom, Google Meets, etc Must have a deep understanding of MS Office, Google Workspace, and common presentation software such as PowerPoint, Keynote, and Google Slides Prior experience in technical delivery of high‑quality events is preferred Solid communication and customer service skills are a must to build and maintain relationships with team members, clients, and vendors Ability to prioritize while adhering to critical project timelines in a fast‑paced environment Ability to multi‑task and manage multiple priorities at once Experience managing day‑to‑day changes with high attention to detail Must be fluent in English Ability to work onsite This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required Benefits Medical, Dental & Vision including a high deductible health plan (HDHP) with a health savings account (HSA) 401(k) Five Flexible Spending Accounts Options Employee Assistance Program (EAP) Life, Disability & Pet Coverages Wellness Stipend Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more Aura Identity Theft Protection Discretionary Bonus Structure Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations Pay Range & Additional Compensation United States Residents: The base pay for this position ranges from $51,433.00 - $59,148.00. This role is also eligible for an annual discretionary bonus and overtime compensation, in accordance with applicable policies. Equal Employment Opportunity Statement FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles. #J-18808-Ljbffr