Disputes and Chargebacks Manager

Transforming customer support into a competitive advantage, the full-time remote Disputes and Chargebacks Manager will manage operational success across multiple programs, analyze performance data, and implement strategic solutions to enhance the cardholder experience. Key responsibilities Manage BPO vendor relationships to ensure operational success and adherence to performance standards Analyze disputes and chargebacks data to identify trends and drive process optimization Lead change management initiatives for new program launches and disputes procedures Required qualifications 7+ years of experience in Disputes & Chargebacks Operations or BPO management Strong technical aptitude with experience in Google Suite, case management platforms, and analytical tools Proven ability to drive cardholder satisfaction and resolution outcomes Familiarity with fintech, banking, or payments, particularly issuer-side dispute processing under Reg E and Reg Z Experience using data to drive insights and recommend operational improvements