PATIENT COLLECTIONS REPRESENTATIVE

Patient Collections RepresentativeHot JobHouston, TX 77077 Start Date 10/22/2026OverviewSalary Range $18.00 - $20.00 Hourly Position Type Full Time Job Shift DayDescriptionThe Patient Collections Representative is a high-impact communicator dedicated to handling patients' questions, complaints, billing issues, and claims processing questions. The Patient Collections Representative explains the billing process in detail and addresses any other patient billing concerns. This position will serve as the primary point of contact for self-pay and post-insurance balances, arrange payment plan options, and is responsible for documenting all patient interactions in the appropriate PM software. This role requires a blend of analytical accuracy to ensure billing statements are correct and providing a supportive, seamless experience for the patient while navigating through the financial complexities of their healthcare journey.QualificationsHigh School Diploma or G.E.D. equivalent.3+ years of professional experience within a medical call center environment.Proficient in Windows OS and Microsoft Office Word, Excel, and Google Sheets.Ability to multitask while simultaneously managing phone calls.Accurate typing speed of 40 WPM.Proven ability to interpret and explain Explanation of Benefits (EOB) documents.Exceptional verbal and written communication skills.Strong analytical and problem-solving capabilities.Experienced in de-escalation techniques for resolving difficult patient interactions.Self-motivated with a positive attitude and a commitment to teamwork.Job Responsibilities / DutiesFacilitate the recovery of outstanding patient balances by managing high-volume inbound and outbound calls in a professional, goal-oriented environment.Evaluate patient accounts to determine eligibility for payment plans, financial assistance, or charity care based on established organizational policies.Utilize persuasive communication and active listening to secure immediate payments or set up structured payment plan options while maintaining a positive patient experience.Research and resolve billing discrepancies by reviewing insurance Explanation of Benefits and coverage eligibility to ensure accurate patient balances.Maintain accurate and detailed records of all collection efforts, payment arrangements, and patient interactions within the billing system to ensure a clear audit trail.De-escalate complex billing disputes using clear, simple language to educate patients on their financial responsibilities and explanation of benefits.Consistently achieve individual and team production targets related to cash collection goals and call quality KPIs for efficiency, production, accuracy, and customer satisfaction within a high-speed call center environment.Maintain excellent attendance and productivity while navigating diverse, high-complexity interactions daily.Working ConditionsFrequent speaking and listening using a headset.Continuous use of hands and fingers for keyboarding and mouse navigation.Extended periods of working at a computer.Moderate noise level due to conversations, computers, printers, and general floor activity.Frequent standing, walking, and sitting during the workday.Must submit to random drug screenings.Full-Time Benefit PerksHealth benefits start on the first of the month after hireMedical, dental, and vision plans with sliding-scale premiums100% coverage for preventive health servicesHSA and FSA options availableCompany-paid life insurance and long-term disability401(k) with contributions starting after 30 days 100% match on the first 4%Full vesting after 3 yearsAccess to exclusive employee discounts on travel, fitness, shopping, and morePaid Time OffJoin us and make a significant impact on our company's success in reaching our target audience and driving business growth.