Civic Space Site Supervisor

Civic Space Site Supervisor

The Cincinnati Center City Development Corporation (3CDC) is a tax-exempt nonprofit focused on revitalizing Cincinnati's urban core, particularly the Central Business District and Over-the-Rhine. Partnering with the City of Cincinnati and the corporate community, 3CDC works to create a vibrant downtown through development, programming, and district management, supported by a team of roughly 185 full-time and 150 part-time staff.

3CDC At-a-Glance:

• 3CDC has contributed to more than $2B in development across Downtown and OTR, including civic spaces, mixed-income housing, and mixed-use projects.
• The organization manages nearly 700K square feet of commercial space, ~200 apartment units, and 5,900+ parking spaces, generating $51M+ annually.
• 3CDC oversees seven civic spaces, hosting nearly 1,600 free events each year.
• 3CDC also manages the Downtown Cincinnati and OTR South Special Improvement Districts, providing clean and safe services, outreach, beautification, and marketing.

Why Join Us? At 3CDC, you'll have the opportunity to work in a collaborative, fast-paced environment where your contributions make a tangible impact on the community. This role offers meaningful industry experience, opportunities for professional growth, and the chance to be part of a team dedicated to strengthening and energizing Cincinnati's urban core.

Job Summary:

The Civic Space Site Supervisor works on behalf of management to oversee day-to-day operations held at Fountain Square, Washington Park, Elm Street, Memorial Hall, Ziegler Park, Imagination Alley, Court Street and other potential Civic Spaces. The seven Civic Spaces are managed to the highest standards in all aspects of physical maintenance, safety, and customer service. In a typical year 3CDC produces approximately 800 events and hosts/facilitates an average of 250 third-party events, all of which attract millions of people to our locations. Beverage sales play a large role in our event programming and provide a substantial amount of revenue to subsidize the civic spaces. The Civic Space Site Supervisor will be directly responsible for the overall day-to-day site management at 3CDC managed Civic Spaces, Over the Rhine District, and Central Business District.

Tasks

• Take ownership of the Civic Spaces; this is not only event-based, but includes cleanliness, operations, parking, bar sales, facility management, etc. This also means that you are the primary contact for all onsite functions, which may require being available outside of regularly scheduled hours.
• Manage the Civic Spaces by focusing on exceeding patrons' expectations for customer service, quality, safety, and cleanliness.
• Working and coordinating with your Event Management colleagues on understanding the needs for the 3CDC-produced events, partner events, and the third-party programming. This includes working with Manager(s) to prepare event and onsite operations paperwork.
• Oversee site setup, operation, teardown, and/or post event cleanup to ensure quick and efficient turns between events. This includes supporting the team across all civic spaces and including the ice rink season, when event schedule allows.
• Conduct pre-shift meetings each workday to ensure onsite staff, contractors and volunteers know the goals and key points of each event. Evaluates daily needs and adjust the standard plan to meet the needs of each site.
• Provide management and on-the-job coaching of the civic space team (operations, event, and bar staff) and report accurate feedback to Operations Management. Staffing includes a multitude of positions including but not limited to bathroom attendants, playworkers, and volunteers.
• Coordinate with technical staff to ensure smooth execution of event production elements.
• Train staff on all event related tasks: POS, cash handling, bartending, pre/post event cleaning checklists, and all other event-related tasks specific to the civic space.
• Take ownership of beverage service delivery, from what selections we offer to how we deliver the product to the consumer.
• Maintain inventory by accurately tracking the procurement, receipt, and reconciliation of all beverage, beverage supplies, and event equipment. This includes a regular inventory of POS iPads and registers.
• Assist Managers in tracking and planning product inventory levels.
• Build and maintain strong relationships with 3CDC community partners and event stakeholders such as police, sponsors, performers, partners, contractors, and third-party event organizers.
• Continually evaluate onsite safety measures, train staff and volunteers on emergency procedures, and conduct immediate and complete reporting of all liability issues, this includes maintaining an incident reports log.
• Assist the Communications Team in executing social media tasks onsite during events.
• Other duties as assigned.

This job description is not intended to be all inclusive. The employee will also perform other reasonably related business duties as assigned by their immediate supervisor and other management as required.

Qualifications, skill and/or specialized knowledge:

• A two- or four-year degree from an accredited college or university in a related degree program is preferred.
• Relevant event management, facility management, and/or hospitality experience required.
• Production or stage management experience is also/alternatively preferred.
• One to two years' experience managing staff.
• General bar/restaurant/store management experience is preferred.
• Must have a valid state-issued driver's license with a current address and acceptable driving record.
• Willing to work nights, weekends, and holidays.
• Ability to work well under stress.
• Personable, positive, and enthusiastic attitude with capability to deal effectively with people (both internal and external).
• Ability to communicate clearly verbally and in writing.
• Excellent organizational skills, work habits, and consistent follow-through.
• Must be able to maintain the highest degree of confidentiality.
• General knowledge of social media outlets.
• Experience troubleshooting AV and computer equipment.