Incident & Problem Leader (ITIL & ServiceNow)
Sunrise Systems
Sunrise Systems is seeking an experienced Incident & Problem Manager to oversee IT incident management in Raleigh, NC. The ideal candidate will have 4-6 years of experience, a strong understanding of ITIL principles, and proficiency in ServiceNow. This role focuses on managing incidents, conducting root cause analyses, and collaborating with cross-functional teams to improve service quality, while ensuring adherence to SLAs. #J-18808-Ljbffr
Vacancy posted 18 hours ago
Similar jobs that could be interesting for youBased on the Incident & Problem Leader (ITIL & ServiceNow) in Raleigh, NC vacancy
- ...Accenture Federal Services Company, is seeking an Incident Manager in Raleigh, NC. The role oversees the IT incident... ...operations or incident management, preferably with ServiceNow experience. This role requires strong problem-solving skills and the ability to manage incidents...Servicenow
ASM Research, An Accenture Federal Services Company
Raleigh, NC3 days ago - ...Job Title: Incident & Problem Manager Job ID: 25-07033 Location: Raleigh, NC Duration: 03 Months... ...Management and a strong understanding of ITIL principles. The role focuses on... ...incident & problem management processes using ServiceNow. Implement and improve best practices in...ServicenowContract work
Sunrise Systems
Raleigh, NC3 days ago - ...through effective Major Incident Management practices.... ...improvement across incident, problem, and change processes.... ...technical and process leader during critical events... ...Ensures adherence to ITIL and organizational ITSM... ...with ITSM tools (e.g., ServiceNow , BMC Remedy, or...ServicenowRemote work
First Citizens Bank
Raleigh, NC19 days ago - ...Position Summary The Advanced Problem Resolution (APR) Lead is... ...trend analysis for recurring incidents. Support migration initiatives... ...management platforms (ServiceNow or similar) Microsoft enterprise... ...methodologies ITIL Certification One or more...ServicenowContract workWork at office
$94.1k - $132.5k
...The Problem Manager is responsible for identifying, analyzing, and... ...IT infrastructure to prevent incidents from recurring. This role manages... ...Strong understanding of ITIL frameworks and best practices... ...NET IT environment familiarity ServiceNow or similar ticketing system...ServicenowPermanent employmentContract workWork at officeASM Research, An Accenture Federal Services Company
Raleigh, NC4 days ago- ...The Incident Manager, Senior leads major incident response activities... ...The position requires strong ITIL 4 expertise, cross‑functional... ...and workflow execution in ServiceNow or similar platforms. • Integrate... ...incident activities with Problem Management, Change Enablement...ServicenowContract workWork at office
ASM Research, An Accenture Federal Services Company
Raleigh, NC5 days ago $79.4k - $135k
...Position Overview The Incident Manager, Mid leads the full lifecycle... ...in accordance with ITIL-aligned procedures. Serve... ...management platforms such as ServiceNow or similar tools to manage queues... ...response while integrating with problem and change management. Required...ServicenowContract workWork experience placementWork at officeASM Research, An Accenture Federal Services Company
Raleigh, NC3 days ago$30 - $48 per hour
...Overview Job Title: ITSM Incident Response Analyst Location:... ...Ensuring that our ITIL aligned Incident Management processes... ...preventative action items, for Problem Management Qualifications... ...ITSM Platform Experience ServiceNow (incident, problem, change management...ServicenowContract workFor contractorsWork experience placementLocal areaImmediate startRemote workCayuse Holdings
Raleigh, NC2 days ago- ...Federal Services Company in Raleigh, North Carolina is seeking a Problem Manager, Mid. This individual will oversee the lifecycle of... ...experience, a Bachelor's degree in a suitable field, and strong ITIL knowledge, all while being able to obtain a Secret clearance. A...
ASM Research, An Accenture Federal Services Company
Raleigh, NC3 days ago - ...production support and being part of the Application Support Team, particularly focusing on incident management. Ideal candidates will have 1 to 3 years of experience and knowledge of ServiceNow and programming languages. A Bachelor’s degree in Computer Science is preferred,...ServicenowShift work
STI
Raleigh, NC4 days ago $69.7k - $91.35k
...Position Overview The ServiceNow Analyst provides analysis and configuration... ...in ServiceNow to support incident, request, change, and related... ...‑support roles. ~ Strong problem‑solving, communication, and... ...System Administrator, ITIL Foundation, or other entry‑level...ServicenowContract workWork experience placementWork at officeRemote workASM Research, An Accenture Federal Services Company
Raleigh, NC5 days ago$41.6k
...Service Desk Support Analyst to deliver first-level technical support in Raleigh, NC. The ideal candidate will manage incidents and requests using ServiceNow, troubleshooting issues related to Windows, Microsoft 365, and networking. Applicants must have a Bachelor's degree...Servicenow- ...escalation point for Mac-related incidents and service requests. Ensure... ...of work in ITSM tools (e.g., ServiceNow). Support continuous... ...skills Strong analytical and problem-solving abilities Ability to... ..., ACSP, JAMF certifications) ITIL Foundation certification Security...ServicenowLocal area
Computer World Services
Morrisville, NC3 days ago - ...Ensure timely resolution of incidents and service requests in accordance... ...recommend solutions * Strong problem-solving and analytical... ...Experience with ITSM tools (e.g., ServiceNow) * Experience in federal or... ...Microsoft certifications) * ITIL certification preferred Security...ServicenowLocal areaRemote work
Computer World Services
Morrisville, NC5 days ago - Incident Management Analyst page is loaded## Incident Management Analystlocations: North Carolina Officetime type: Full timeposted on:... ...required:*** 2+ Years’ experience designing and executing incident/problem management processes.* 2+ Years’ experience with an IT Service...ServicenowPermanent employmentImmediate startNight shift2 days per week3 days per week
$101.5k - $169.1k
...authority, customer-facing leader, and people manager,... ..., and develops CAP and incident leadership capability... ...(Power BI, Salesforce ServiceNow) to improve visibility... ...Incident, Major Incident, and Problem Management. Preferred... .... Familiarity with ITIL v4 and SRE concepts. Experience...Servicenow$101.5k - $169.1k
...excellence, proactive problem management, and continuous... ...driving high severity incident response, operational... ...and technically grounded leader who knows how to... ...operations tooling including ServiceNow, NinjaOne, VMware Aria,... ...technologies. Familiarity with ITIL frameworks, incident...Servicenow$67.9k - $132.5k
...timely, high-quality support for incidents and service requests. The... ...to-day management of customer problems, requests, and issues,... ...incident tracking systems and ITIL-aligned processes. ~ Demonstrated... ...teams. Familiarity with ServiceNow or similar ITSM platforms used...ServicenowContract workWork at officeShift workASM Research, An Accenture Federal Services Company
Raleigh, NC5 days ago- ...Ernst & Young Oman is looking for a Manager in Application Design and Development to lead ServiceNow Transformation teams. This role involves managing project delivery, fostering client relationships, and mentoring a multi-disciplinary team. Candidates should have 4-6...ServicenowFlexible hours
Ernst & Young Oman
Raleigh, NC1 day ago - A global consulting firm is seeking a ServiceNow AI Architect Manager to lead transformation teams and deliver innovative AI-driven solutions. This role involves managing project delivery, mentoring a multidisciplinary team, and collaborating with clients to enhance AI...Servicenow
$73.78k - $99.82k
...management functions. The role includes operational activities for incident, problem, and change management while ensuring processes are... ...tools like Sailpoint IdentityNow, Cyberark, and experience with ServiceNow is required. Salary ranges from $73,780 to $99,820. #J-18808...ServicenowMAXIMUS
Raleigh, NC18 hours ago- ...& IT Service Management Oversee ITIL-aligned processes (incident, problem, change, service request management... ...Collaborate with CTO, EVP-level leaders (Supply Chain, Stores, Digital, Finance... ...), IT service management tools (ServiceNow preferred), and security...ServicenowWork at officeLocal areaShift work
Advance Auto Parts
Raleigh, NC3 days ago $90k - $140k
...customer service, and problem-solving skills. They also... ...Partner with program leaders, business leaders,... ...Infrastructure Library (ITIL) best practices, tools... ...such as asset, access, incident, and problem... ...SolarWinds Service Desk, ServiceNow, Freshservice, or Cherwell...ServicenowWork at office- ...About The Position The ServiceNow Developer is responsible for... ...where necessary to fix technical problems. # Producing and running test... ..., security requirements, and ITIL best practices. # Take... ...understanding of project management, incident management, and change...ServicenowWork at office
Civic Federal Credit Union
Raleigh, NC1 day ago - ...services, resolving assigned incidents and requests, supporting end‑... ...improvement opportunities through Problem Management and continuous... ...processes. Familiarity with ITIL‑based service management... ...Power Apps. Familiarity with ServiceNow or similar IT Service Management...ServicenowFor contractorsWork experience placementWork at officeRemote work
- ...distributed group of technical problem-solvers dedicated to... ...Provide L2 technical support and incident management for production and... ...ticketing systems like JIRA, ServiceNow, or equivalent Ability to work... ..., GitLab CI, or Azure DevOps ITIL or similar service management...ServicenowWork experience placementWorldwideFlexible hours
S&P Global
Raleigh, NC3 days ago $86k - $126k
...Raleigh, NC. This onsite role focuses on ensuring compliance with local, state, and federal EHS regulations while promoting a zero-incident safety culture. The ideal candidate will have a Bachelor's Degree and at least 2 years of experience in environmental health and...Local area$115k
...supporting large federal enterprise environments. Familiarity with ServiceNow change and release workflows. Cloud platform experience (AWS... ....- Security+ (or equivalent baseline certification). ITIL Foundation (or equivalent ITSM certification). #techjobs #clearance...ServicenowContract workRemote workMAXIMUS
Raleigh, NC4 days ago$160k - $175.6k
...enterprise AI platforms including monitoring, incident resolution, and escalations Oversee governance... ...or cloud environments Strong experience with ServiceNow or similar ITSM platforms Proven background in incident, problem, and change management Experience administering...ServicenowPiper Companies
Raleigh, NC3 days ago$132.23k - $176.31k
...join us today. The Role Lumen is looking for a Senior Lead ServiceNow Administrator with strong platform expertise and a passion for... ...Experience in the ServiceNow CSM and FSM modules. ~ Strong problem-solving skills and attention to detail. ~ Ability to...ServicenowTemporary workRemote workLumen Inc
Raleigh, NC4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Incident & Problem Leader (ITIL & ServiceNow). Be the first to apply!
Related searches
- marketing team manager Raleigh, NC
- healthcare team leader Raleigh, NC
- clinical team leader Raleigh, NC
- application team lead Raleigh, NC
- remote team lead Raleigh, NC
- group strategy director Raleigh, NC
- team supervisor Raleigh, NC
- team coordinator Raleigh, NC
- operational excellence leader Raleigh, NC
- team leader Raleigh, NC