MANAGER ON DUTY
$18.58 - $21 per hourChannel Islands YMCA
Manager On Duty
San Luis Obispo County YMCA - San Luis Obispo, CA 93401
Salary Range $18.58 - $21.00 Hourly Level Experienced Position Type Part Time
Description
Benefits That Benefit You
- Free YMCA Family Gym Membership and Program Discounts
- Education Assistance Program Up To $1,500 Per Year
- YMCA Retirement Fund
- Paid Sick Leave
- Flexible Schedule
What Does A Manager On Duty Do?
- Acts As The Primary Responder For Member's Issues And Concerns
- Supports Program Staff Immediate Needs To Maintain Member Service (I.e. Pulling Rosters, Getting Equipment)
- Conduct Interviews And Facility Tours With Prospective Members To Promote, The Goal Of Increasing New Membership Enrollments
- Engage Members And Manage And Monitor Recruitment And Retention Tracking And Reporting
- Identify, Track And Follow-Up Consistently With Prospective Members Via Branch Promotions, Software Reports, Internal/External Messaging Etc
- Generate New Prospective Members Through Collaboration With Program Coordinator/Director
- Handle All New/Follow Up Phone Calls Regarding Facility Membership Promptly And In A Professional Courteous Manner
- Perform Member Relations Duties Including Handling Complaints And Inquiries, Processing New Memberships And Monthly Fee Payments
- Ensure Knowledge Of YMCA Programs And Assist With Program Enrollment
- Follow Check-In And Service Procedures
- Follow Cash Management And Receipting Procedures
- Handle Telephone Reception
- Maintain A Neat And Organized Service Desk. Ensure The Front Lobby Area Remains Tidy And Clean
- Stock Work Areas With Forms And Stationary Supplies
- Provides Exceptional Customer Service And Fosters Connections With Members
- Participating And Satisfactory Completion Of In-Service Trainings
Our Commitment To Belonging
At The Channel Islands YMCA, We Are Committed To Building Bridges Within Our Communities. We Aspire To Create Spaces, Experiences, And A Culture Where All People Belong And Feel Connected.
Qualifications
- Must Be At Least 18 Years Old
- High School Graduate/GED Or Equivalent
- Previous Customer Service Experience Preferred
- Complete Required Certifications Within 60 Days Of Hire
- Complete All Required Branch And Position Specific Trainings As Required Within Two Weeks Of Hire
- Ability To Obtain A Criminal Record Clearance
Vacancy posted 3 days ago
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