Retail Operations Coordinator

Job Description

Job Description

Location: Santa Ana, CA (On-site, Monday–Friday)
Department: Retail Operations
Employment Type: Full-time

Salary: $20-$22/hour

About eJam

eJam is a fast-growing consumer products company that builds and scales brands people love. Our products are sold online and in major retail stores across the U.S. We move fast, solve problems together, and support each other in a high-growth, team-first environment.

The Role

We are looking for an organized and detail-oriented Retail Operations Coordinator to support our retail operations team. This is an excellent opportunity for someone early in their career who wants to learn how products move from our warehouses to major retail partners.

You will help with retail item setup, purchase order tracking, data entry, packaging/labeling updates, and communication between teams and retail partners. If you enjoy working with details, staying organized, and supporting a busy operations team, we’d love to meet you!

No retail/CPG experience required — we will train you.
✨ Perfect for someone looking to grow into retail supply chain, operations, or sales support.

What You’ll Do

Item Setup & Data Entry

• Assist with creating and updating product information in retailer systems.
• Help collect packaging, dimensions, barcodes, and product documents.

Retail Sample Shipment & Processing

• Receive multiple email request to send samples to various customers, reps, and prospective clients
• Follow sampling guidelines exactly to ensure shipments are properly labeled and arrive on-time within ship windows

Tradeshow Travel & Setup 

• Travel to key industry trade shows (2-4x/year) to assist sales, and oversee booth setup and breakdown, and ensure a polished, professional presence that represents the brand with excellence and consistency.

Order & Shipment Support

• Track purchase orders and delivery timelines.
• Work with supply chain and warehouse partners to confirm shipments.
  

Internal & External Communication

• Share updates with the retail operations, sales, and supply chain teams.
• Communicate with vendors, 3PLs, and brokers when information is needed.

Documentation & Organization

• Maintain spreadsheets, shipment trackers, and filing systems.
• Support the team with paperwork for new items, labels, or retail requirements.

Reporting & Retail Performance

• Assist in pulling data for retail performance scorecards (fill rate, on-time delivery, etc.).
• Help track deductions, compliance fees, or shortages.

Administrative Support

• Prepare documents and presentations as needed.
• Participate in meetings and take notes.
  

Requirements

• High school diploma or equivalent
• Strong computer skills (Google Sheets/Excel, Docs, Email)
• Positive attitude, willingness to learn, and strong work ethic
• Ability to work on-site Monday–Friday
  

Preferred but not required:

• Experience in retail operations, supply chain, logistics, or office administration
• Experience with Google Sheets/Excel (sorting, filtering, basic formulas)
  

If you don’t meet every preferred qualification, that’s okay! We encourage you to apply.

You might be a great fit if you are:

✔ Highly organized and detail-focused
✔ A clear communicator, both written and verbal
✔ A problem-solver who enjoys learning new systems
✔ Comfortable working with spreadsheets and data
✔ Excited to learn about retail operations, logistics, or supply chain
✔ Able to work in our Santa Ana office 5 days a week

Benefits

• Learn retail operations and supply chain from an experienced team
• Opportunities for career growth and development
• Work with major retail partners and nationally distributed brands
• Amazing, Pet-Friendly Office Environment
• Team events, great office culture, and room to grow your career