Logistics Director

Department: Operations, Park City, Utah Market Reports To: Regional Director Direct Reports: 2–3 Logistics Coordinators Schedule: Tuesday–Saturday (flexible based on business needs, including weekends and holidays as required) Position Summary Avari Management is hiring a Logistics Director who provides operational leadership for the daily execution of field operations across a portfolio of vacation rental properties. This role oversees the coordination of maintenance, housekeeping support, inspections, inventory, vendor relationships, and property readiness by leading a team of Logistics Coordinators and partnering closely with Property Managers, Assistant Property Managers, Guest Experience, and Field Operations. The Logistics Director is responsible for ensuring operational excellence by developing efficient workflows, prioritizing resources, removing roadblocks, and driving accountability across multiple departments. This leader balances strategic planning with hands‑on operational support to ensure homes are guest‑ready, owner expectations are exceeded, and service levels remain exceptional during both routine operations and peak occupancy periods. Key Responsibilities Leadership & Team Management Directly supervise, coach, and develop a team of 2–3 Logistics Coordinators. Conduct regular one‑on‑one meetings, performance coaching, and ongoing training. Establish clear expectations, monitor productivity, and foster a culture of accountability and continuous improvement. Assist with recruiting, onboarding, scheduling, and performance management of logistics team members. Develop scalable processes and standard operating procedures to improve operational efficiency. Operational Leadership Oversee daily logistics operations supporting a portfolio of vacation rental properties. Ensure all operational requests are prioritized, assigned, and completed within established service level expectations. Monitor operational dashboards and workload distribution across maintenance, housekeeping, inspections, vendors, and field operations. Proactively identify operational risks and implement solutions before they impact guests or homeowners. Serve as the escalation point for complex operational challenges requiring cross‑functional coordination. Dispatch & Workflow Management Oversee all incoming work orders and operational tickets within Guesty, Breezeway, and related systems. Ensure work is routed appropriately based on urgency, location, skill set, and business priorities. Balance workloads across maintenance technicians, coordinators, vendors, and field support teams. Adjust priorities throughout the day based on same‑day arrivals, owner stays, emergency maintenance, weather events, and operational changes. Cross‑Functional Collaboration Partner closely with Area Directors, Property Managers, Assistant Property Managers, Maintenance, Housekeeping, Guest Experience, Revenue Management, and Operations Leadership. Coordinate operational readiness for owner arrivals, VIP guests, peak occupancy periods, and special projects. Build strong relationships with third‑party vendors while ensuring service quality and timely completion of work. Quality Assurance & Continuous Improvement Ensure work orders are completed with accurate documentation, notes, photographs, and closeout procedures. Monitor recurring maintenance trends, vendor performance, inventory shortages, and operational bottlenecks. Analyze operational metrics and recommend process improvements that reduce costs while improving service quality. Maintain accurate operational records, property documentation, and workflow reporting. Operational Support Support coordination of supply deliveries, access issues, emergency maintenance, lockouts, and other time‑sensitive operational needs. Provide leadership during high‑volume periods, weather events, and operational emergencies. Assist with field verification and quality assurance inspections as needed. Perform other duties as assigned. Success Measures Operational work orders consistently completed within established service levels. High‑performing, engaged Logistics Coordinator team with strong accountability and development. Improved property readiness and reduced guest‑impacting operational issues. Reduced maintenance backlog and improved turnaround times. High homeowner and guest satisfaction through operational excellence. Accurate operational reporting, documentation, and workflow management. Strong cross‑functional communication and collaboration across all operational departments. Qualifications 5+ years of progressive operations leadership experience in vacation rental management, hospitality, logistics, property management, or a related field. 2+ years of experience leading, coaching, and developing operational teams. Experience managing multiple priorities across a portfolio of properties in a fast‑paced environment. Strong knowledge of operational management systems such as Guesty, Breezeway, HubSpot, or similar platforms. Proven ability to improve processes, develop teams, and lead through change. Exceptional organizational, analytical, problem‑solving, and communication skills. Customer‑focused mindset with the ability to make sound decisions under pressure. Proficiency with Microsoft Office and operational reporting tools. Workplace Environment & Physical Requirements Primarily office‑based with regular interaction with field operations. Ability to travel locally between properties when operational needs require. Ability to walk properties, climb stairs, and conduct operational assessments. Ability to lift up to 50 pounds when necessary. Availability to work a Tuesday–Saturday schedule, including evenings, weekends, holidays, and on‑call support during peak operational periods or emergencies. #J-18808-Ljbffr