Customer Success Coordinator

getalpaca.com/careers About Alpaca Alpaca is an Omaha-based EdTech company on a mission to help school districts listen, learn, and lead with confidence. We’ve grown organically — school by school, district by district — through word of mouth and great products. Now we’re ready to scale, and we’re expanding our sales team to accelerate that growth. We’re still small enough that you’ll have real impact and real visibility, but established enough that you’ll have a foundation to build on. Customer Success & Experience Coordinator This role focuses on onboarding new Alpaca customers to our platform, supporting their success with our products, and helping leaders build stronger, more connected school cultures with our products and services. This role partners closely with districts using Alpaca Pulse and Alpaca Packs to ensure they feel supported, successful, and excited about the work. You’ll manage relationships with school and district leaders, guiding them through onboarding, helping them understand their data, and providing practical next steps they can use right away. You’ll regularly check in with customers, respond to needs, and help them get the most out of their experience. You’ll help tell the story of our impact by highlighting customer wins, sharing testimonials, and turning feedback and data into clear, meaningful insights. You’ll always be thinking about how to make things better, whether that’s improving a resource, streamlining a process, or creating new ways to support educators. At the core of your work is building strong relationships, bringing creative ideas to life, and helping schools create environments where staff feel valued, supported, and connected. Customer Success Coordinator Job Description #J-18808-Ljbffr