Library Specialist

Job Summary

Under the direction of the Director of Library Services, supports the college's library systems and digital resources to ensure reliable access to information and services. Provides technical support and training to students, faculty, and staff while promoting the effective use of library resources and technologies. Essential Duties and Responsibilities

• Provide high-quality customer service by assisting students, faculty, staff, and community patrons with library resources, services, and technologies.
• Deliver reference and research assistance using print, electronic, and online information resources.
• Develop, coordinate, and facilitate library programs, workshops, orientations, and outreach activities that promote information literacy and library engagement.
• Assist faculty with locating instructional materials, course resources, open educational resources (OER), and other library-supported services.
• Maintain knowledge of library databases, electronic resources, and emerging technologies to support teaching, learning, and research.
• Assist with collection development by evaluating, recommending, and maintaining print and digital library resources.
• Create and maintain library guides, instructional materials, website content, and other user support resources.
• Support library technology, including public computers, printers, self-service equipment, multimedia resources, and other instructional technologies.
• Provides technical support for the integrated library system (ILS), electronic resources, and library applications.
• Collect, analyze, and report library usage statistics and assessment data to support planning and continuous improvement.
• Train and provide guidance to work study students and part-time staff as assigned.
• Participate in the planning, implementation, and evaluation of library services, projects, and initiatives.
• Promote equitable access to library resources by supporting accessibility and universal design principles.
• Collaborate with faculty, academic support units, and campus departments to enhance student learning and engagement.
• Remain current on trends, best practices, and emerging technologies in libraries, higher education, and information services.
• Perform circulation and other library operations as needed to ensure effective daily library services.

Related Responsibilities

• Participate in institutional committees and meetings as needed.
• Participate in campus activities and promote college programs and events to faculty, staff, students, and the community.
• Participate in the College's recruitment efforts by reviewing and providing recommendations for program publications, the College's website, social media, marketing materials, and other community relations activities.
• Maintain a high level of professional skills and abilities through participation in professional organizations, workshops, and professional development opportunities.
• Perform other duties as assigned by the supervisor or members of College Leadership.

Knowledge, Skills, and Abilities

• Knowledge of integrated library systems (ILS), library operations, electronic resources, and library technologies.
• Knowledge of library databases, research tools, information literacy, and collection development principles.
• Knowledge of instructional technologies, accessibility standards, and universal design principles.
• Skill in supporting library systems, software applications, and technology-related issues.
• Skill in research, reference services, and the creation of instructional and web-based resources.
• Skill in planning and delivering training, workshops, and outreach activities.
• Skill in collecting, analyzing, and reporting data to support assessment and continuous improvement.
• Ability to provide excellent customer service and communicate effectively with diverse audiences.
• Ability to train and guide work-study students and part-time staff.
• Ability to organize work, manage multiple priorities, and meet deadlines.
• Ability to collaborate effectively with faculty, staff, and campus partners.
• Ability to learn new technologies, adapt to change, and work independently with sound judgment.

College-wide Expectations

• Communicates clearly and frequently in writing and speaking to ensure consistency of purpose and vision.
• Works collaboratively with all members of the college community.
• Understands and supports the college's mission, vision, and values.
• Remains current on emerging higher education and division-relevant issues.
• Fosters a work environment characterized by transparency, trust, and professionalism.
• Retains a focus on the student experience, specifically, ensuring instructional rigor, fostering students' sense of belonging, and developing their soft skills.

Education and Experience

• Bachelor's degree in Information Science, Information Technology, Information Systems, Communication, Education, or a related field required.
• Two years of experience supporting library operations, library technologies, integrated library systems (ILS), or electronic resources, preferably in an academic library.
• Experience supporting software, library systems, and technology-related issues.
• Experience providing customer service, technical support, and end-user training.

Unofficial transcripts must be included with your online application before submission or sent directly to Human Resources immediately after applying. Failure to provide transcripts may result in your application not being fully considered.

Why Join Wilson Community College?

At Wilson Community College, we believe in the power of community, education, and excellence. You'll work in a supportive, mission-driven environment that values integrity, innovation, and collaboration. We offer competitive compensation, state benefits, and opportunities for professional growth.