Sales Manager

Job Description

Job Description

Pay: From $100,000.00 per year

Job description:

Position Summary

The Sales Manager is responsible for our sales team, driving revenue growth, developing sales strategies, and ensuring exceptional customer service. This role oversees recruiting, training, coaching, and performance management while maintaining strong relationships with residential and commercial customers. The Sales Manager works closely with operations and leadership to achieve company sales goals and maintain high customer satisfaction.

Essential Duties and Responsibilities

Leadership & Team Management

• Recruit, hire, onboard, and train new sales representatives.
• Coach and mentor sales staff to improve performance and close rates.
• Conduct regular ride-alongs, field coaching, and performance evaluations.
• Set individual and team sales goals.
• Hold weekly sales meetings and one-on-one coaching sessions.
• Foster a positive, results-driven team culture.

Sales & Business Development

• Develop and implement sales strategies to increase revenue and market share.
• Generate new business opportunities through networking, referrals, and marketing initiatives.
• Maintain relationships with key customers, builders, property managers, and contractors.
• Review and approve proposals, estimates, and contracts.
• Monitor sales pipeline and forecast monthly and annual revenue.

Customer Service

• Ensure customers receive professional, timely communication throughout the sales process.
• Resolve customer concerns and escalated issues.
• Maintain high customer satisfaction and encourage referrals and repeat business.

Operations Coordination

• Collaborate with production, estimating, and project management teams to ensure smooth project execution.
• Communicate customer expectations and project details accurately.
• Monitor project progress and customer follow-up.

Reporting & Administration

• Maintain accurate CRM records.
• Track key performance indicators (KPIs), including:
• Sales revenue
• Close ratio
• Lead conversion
• Average job value
• Customer satisfaction
• Prepare weekly and monthly sales reports.
• Assist in budgeting and sales forecasting.

Qualifications

• High school diploma or GED required; bachelor's degree preferred.
• 3–5 years of sales management experience, preferably in roofing or construction.
• Strong knowledge of residential and commercial roofing systems.
• Proven ability to lead and develop a successful sales team.
• Excellent communication, negotiation, and leadership skills.
• Experience with CRM software and Microsoft Office.
• Valid driver's license with a clean driving record.

Preferred Skills

• Insurance restoration sales knowledge.
• Construction estimating experience.
• Public speaking and presentation skills.
• Conflict resolution and problem-solving abilities.

Physical Requirements

• Ability to travel to customer locations and jobsites.
• Ability to climb ladders.
• Ability to lift up to 50 pounds occasionally.
• Ability to work outdoors in varying weather conditions.

Key Performance Indicators (KPIs)

• Monthly and annual sales revenue
• Gross profit margin
• Close rate
• Lead response time
• Sales team quota attainment
• Customer satisfaction score
• Sales representative retention
• Average project value
• Referral rate

Work Environment

This position involves a combination of office work, customer meetings, and jobsite visits. The Sales Manager may be required to work evenings or weekends to meet customer needs and company objectives.

Starting Pay: $100,000 + 1% Monthly Management Override

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person