Lead E-Commerce Fulfillment

Lead E-Commerce Fulfillment

ShopGoodwill Corbet Road - DuBois, PA 15801

Overview

Salary Range $13.00 - $13.00 Hourly Position Type Full Time Job Shift Day Category Admin - Clerical

Description

To ensure items are distributed in a timely manner.

• This full time position works under the direct general supervision of the Ecommerce Manager or Systems Operations Manager.
• Ensures the Ecommerce product shipments are sent in a timely manner.
• Answers customer service issues within 24 hours.

Essential Functions:

• Assists ShopGoodwill Manager in answering customer queries.
• Assist in resolution of order fulfillment issues as needed.
• Pulls items to be shipped or mails items to be shipped. Orders should be shipped within 48-72 hours of payment.
• Prints shipping labels out on Endicia Software as needed.
• Follows safety guidelines
• Other related duties as assigned by the Systems Operations Manager
• Keeps Systems Operations Manager informed of progress and problems.
• Identify and implement process changes to improve productivity.
• Must be able to stand for long periods of time, use hands to finger, handle, or feel; reach with hands and arms; push or pull.
• Must be able to occasionally sit, kneel, squat, and climb.
• Must be able to regularly stoop, bend, reach turn and twist body and lift up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Identify, record, and communicate with the Ecommerce Manager about weekly needs for shipping supplies.

Relations:

• Establishes and maintains relations with the following:
• Other workers in E-Commerce Room and Plant to ensure a pleasant work environment.
• Other workers in the organization

Standards for Measuring Performance:

• Items shipped versus items in queue on a daily and weekly basis.
• Degree to which quotas are reached.
• Degree to which standards are reached
• Degree to which respect and confidence of co-workers is established.
• Quality, quantity, and timeliness in the performance of assigned tasks.
• The manner in which one's conduct reflects the high standards of morals and integrity expected of all Goodwill associates.
• Ability to meet deadlines and respond to special requests and the desires of management.

Benefits after 90 days include: agency paid life insurance and vision insurance, vacation, sick, holidays, and eligible to participate in group health and dental programs with biweekly co-pay. EOE

Qualifications

Qualifications:

• High School graduate or equivalent preferred, but on-the-job training is provided.
• Must have good work habits such as acceptable attitude and punctuality.
• Must respond appropriately to supervision.
• Excellent typing, spelling and grammar skills required.