Customer Service Representative

Job description The Swatch Group (U.S.) is currently looking for a qualified candidate in our After Sales Service Department to handle a variety of in-coming calls from our consumers. The Customer Service Representative is responsible for customer inquiries within the Watch Service Department, while properly processing watch repairs. This position is a first point of contact with customers and their concerns related to service and repair orders status. Responsibilities: Research and respond to customer inquiries in person, phone and e-mail. Issue repair estimates and provide customer with repair process related information. Review and update customer records on computerized data base, SAP system. Maintain parts inventory and its replenishment. Resolve problems through partnerships with appropriate parties/department heads. Perform due diligence on customer inquiries through oral and written communication. Research timepieces and parts in the SAP. Assure the highest level of customer satisfaction including timely and adequate follow up process.

#SGUSC