Inside Sales After Market Specialist (Installed Base)

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Tech Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future. Job Description At Veolia, we are dedicated to providing water system solutions that empower scientists and researchers in the USA and Canada to do what they do best. We are a niche technology brand business and design and develop specialist water purification equipment and services for the life science, research, healthcare and diagnostic markets. Summary The Aftermarket Specialist – Installed Base is responsible for driving aftermarket revenue growth from the existing installed base of equipment through proactive sales of service offerings, consumables, and spare parts, as well as customer retention. This role is an office‑based position within the back‑office team, acting as the commercial engine of the Customer Service function. The position requires strong selling skills, analytical capabilities, and structured customer prospecting, including customers both under and outside of service contracts. Key Responsibilities Up selling & Prospecting to the Veolia Installed Base Proactively prospect customers with and without active service contracts to develop aftermarket revenue opportunities. Segment and prioritize customers based on installed base data, usage, lifecycle stage, and revenue potential. Identify opportunities for reactivation of dormant accounts. Aftermarket Sales (Services, Consumables & Spare Parts) Actively sell and upsell: Consumables and spare parts (key priority) Service contracts and preventive maintenance Billable labor and interventions Prepare and follow up on quotations for parts, consumables, and services. Conduct proactive outbound calls and written communications to generate pipeline. Build long‑term customer relationships focused on equipment performance, uptime, and lifecycle value. Identify and share with the Sales team any lead for systems renewal. Data Analysis & Performance Management Leverage CRM, ERP, and installed base databases to identify sales opportunities and prioritize actions. Track and analyze key KPIs: contract coverage, renewal rates, labor revenue, consumables & parts revenue, and conversion rates. Provide structured reporting and forecasts to management. Ensure accuracy and completeness of installed base, contract, and customer data in CRM / ERP systems. Work closely with Field Service Engineers, Customer Service, Sales, and Finance to ensure smooth execution of orders and contracts. Coordinate service visits when needed to support upsell opportunities. Qualifications Results‑driven with strong commercial instinct Highly structured and data‑oriented Comfortable working in a back‑office / inside sales environment Persistent, proactive, and resilient Strong collaboration skills across service and sales teams Customer‑focused with a problem‑solving mindset Proficient in using Salesforce and Google Sheets (or Excel equivalent) Education & Experience 3+ years experience in aftermarket sales, inside sales, service sales, customer service, or similar B2B commercial roles Experience with technical products (laboratory, medical devices, industrial equipment, or similar) Strong selling and negotiation skills with a proactive, hunter mindset Strong data analysis capability (CRM, ERP, Excel, dashboards, reporting tools) Comfortable with outbound prospecting and phone‑based customer engagement Excellent organizational and communication skills Compensation & Benefits Salary: $24 - $31 an hour (tied to market, may vary) Sales Incentive Commission Medical, Dental, & Vision Insurance Starting Day 1! Life Insurance Paid Time Off Paid Holidays Parental Leave 401(k) Plan Flexible Spending & Health Saving Accounts AD&D Insurance Disability Insurance Tuition Reimbursement Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law. All your information will be kept confidential according to EEO guidelines. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination. #J-18808-Ljbffr Veolia | Water Tech