Administrative Associate

Job Responsibilities Do you have experience in customer service? Do you enjoy working with the public? Are you detail-oriented? If so, the Department of Motor Vehicles may have a position for you as a Titles and Registrations Specialist. The team at DMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future! Unit, at SCDMV Headquarters, Blythewood, SC. Demonstrate exceptional and professional customer service while responding to customer inquiries via mail, email, fax, and/or telephone communication. Able to interpret SC code of laws and DMV policies and procedures. Utilize Phoenix, and other programs, to perform extensive research while properly and accurately researching customer requests. Efficiently prepare appropriate documents to mail to corresponding customer(s). Maintain appropriate tracking system for customer inquiries, reconciles transaction reports, and maintains a balanced cash drawer. Prepare paperwork; ensuring proper coversheet, application, and supporting documents are sent to scanning department. Process mail daily: sort, date, track and assign to appropriate departments. Performs other related duties as required. Responsibilities Of a Titles & Registration Specialist III Demonstrate exceptional and professional customer service while responding to customer inquiries via mail, email, fax, and/or telephone communication. Able to interpret SC code of laws and DMV policies and procedures. Utilize Phoenix, and other programs, to perform extensive research while properly and accurately researching customer requests. Efficiently prepare appropriate documents to mail to corresponding customer(s). Maintain appropriate tracking system for customer inquiries, reconciles transaction reports, and maintains a balanced cash drawer. Prepare paperwork; ensuring proper coversheet, application, and supporting documents are sent to scanning department. Process mail daily: sort, date, track and assign to appropriate departments. Performs other related duties as required. Minimum And Additional Requirements Agency Requirements A high school diploma or equivalent. Additional Requirements Ability to learn and explain policy and procedures to DMV customers. Ability to communicate effectively, both orally and in writing. Proficient in basic computer skills. Ability to exercise discretion in interpreting and applying office practices, policies and procedures. Works under general supervision after a period of training. Must display professional proficiency in all areas of the job. Works in general office environment. May be required to work extended hours outside of the normal scheduled work week. Must be able to lift 10-15 lbs. The work requires sitting for prolonged periods of time and significant time spent at a computer terminal. Preferred Qualifications Agency Preferred A high school diploma and two (2) years related job experience. An equivalent education and relevant experience may be accepted with prior approval. What’s in it for you? At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career. The South Carolina DMV offers a robust and competitive benefits program. Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week) 15 days annual (vacation) leave per year 15 days sick leave per year 13 paid holidays State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees) An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household Additional Comments The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information. Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. #J-18808-Ljbffr