Shift Lead
Charleys Steaks & Wings.
Job Description
Job Description
Charleys Cheesesteak is looking to fill the role of Shift Leader who will be responsible for
- supervising staff during a shift, delegating tasks, monitoring performance, handling customer issues, ensuring safety and policy compliance, managing cash or inventory, and completing shift documentation such as logs and handovers
1. Supervising Staff
- Oversee shift workers and ensure compliance with company policies and safety standards Indeed.
- Monitor workflow, productivity, and quality during the shift
- Provide coaching, training, and real-time feedback to team members
2. Task Delegation & Workforce Management
- Assign tasks based on employee skills and operational priorities
- Adjust staffing in real time to meet demand or cover absences
3. Customer Service & Issue Resolution
- Handle escalated customer complaints and support employees in difficult situations
- Make quick decisions to maintain service quality during peak times.
4. Safety & Compliance
- Enforce health and safety procedures and ensure safe working practices
- Conduct routine checks on equipment and facility conditions.
- 5. Administrative Duties
- Manage cash drawers, deposits, and financial accountability tasks
- Perform inventory counts and report shortages
- Maintain shift logs, document incidents, and complete accurate handovers
6. Communication & Coordination
- Serve as the link between employees and management, communicating expectations and updates
- Use structured handover frameworks to ensure continuity between shifts
7. Team Morale & Conflict Resolution
- Mediate minor conflicts and maintain a positive work environment
- Recognize team achievements and support employee development.
Charleys is an American restaurant chain specializing in made-to-order Philly cheesesteaks, gourmet fries, and real-fruit lemonades. It has grown to be the world's largest cheesesteak franchise, serving a menu that also includes wings, shakes, and other grilled sandwiches, with the motto "Make Customers Happy"
Company Description
Charleys is an American restaurant chain specializing in made-to-order Philly cheesesteaks, gourmet fries, and real-fruit lemonades. It has grown to be the world's largest cheesesteak franchise, serving a menu that also includes wings, shakes, and other grilled sandwiches, with the motto "Make Customers Happy"
Vacancy posted 15 days ago
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