IT Support Specialist

Atlanta, Georgia, United States of America | Ankeny, Iowa, United States of America | Eden Pairie, Minnesota, United States of America | Fenton, Missouri, United States of AmericaExtraordinary Care. Extraordinary Careers.With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.Our unique business model combines the personal touch of locally operated pharmacies with the robust support of our Atlanta-based corporate team, ensuring best-in-class pharmacy care for our customers.Why Guardian Pharmacy? We’re reimagining medication management and transforming care.Who We Are and What We’re About:Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.IT Support SpecialistKeep Teams Connected. Solve Problems That Matter. Support Growth.At Guardian Pharmacy, technology is critical to delivering exceptional service — and behind every successful operation is a responsive, solutions-focused IT team. We’re looking for an experienced and customer-focused IT Support Specialist who thrives on solving problems, supporting end users, and keeping systems running smoothly in a fast-paced healthcare environment.This role is ideal for someone who enjoys being the go-to technical expert, building relationships across teams, and making a direct impact on employee productivity and operational success. From onboarding new facilities to troubleshooting complex technical issues, you’ll play a key role in supporting the technology that powers our business every day.What You’ll DoProvide front-line technical support for hardware, software, printers, phones, and peripheral devicesTroubleshoot and resolve desktop and business application issues with professionalism and urgencyInstall, configure, and maintain computers, software, and related equipmentManage and document support requests through a ticketing/work order systemCommunicate clearly with end users, providing updates and ensuring a positive support experienceCoordinate with third-party vendors and contractors when needed to resolve technical issuesAssist with software upgrades, version testing, patches, and system rolloutsSupport onboarding and setup for new pharmacy locations and team membersMaintain inventory of technology equipment and suppliesPartner cross-functionally to support operational and technical initiativesPrioritize and manage multiple projects and requests in a dynamic environmentWhat You Bring3+ years of IT support or related technical experienceHigh School Diploma or GED required; Bachelor’s Degree preferredStrong troubleshooting skills across desktop hardware, software, and peripheralsExperience working within ticketing or help desk systemsExcellent customer service and communication skillsAbility to work independently while managing competing prioritiesStrong attention to detail with a proactive, problem-solving mindsetAbility to adapt quickly in a fast-paced, team-oriented environmentPharmacy operations systems experience is a plusWhat Makes You SuccessfulYou take ownership and follow issues through to resolutionYou stay calm under pressure and approach problems logicallyYou enjoy helping others and building trusted relationshipsYou are highly organized and able to manage multiple priorities effectivelyYou are motivated by continuous improvement and operational excellenceYou work collaboratively and contribute positively to team successWhat We Offer:Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”Compensation & FinancialCompetitive pay401(k) with company matchFamily, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)Medical, Dental and VisionHealth Savings Accounts and Flexible Spending AccountsCompany-paid Basic Life and Accidental Death & DismembermentCompany-paid Long-Term Disability and optional Short-Term DisabilityVoluntary Employee and Dependent Life, Accident and Critical IllnessDependent Care Flexible Spending AccountsWellbeingEmployee Assistance Program (EAP)Guardian Angels (Employee assistance fund)Time OffPaid holidays and sick daysGenerous vacation benefits based on years of serviceThe Guardian DifferenceOur clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs.Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment.At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.Join us to discover what your best work truly looks like. #J-18808-Ljbffr Guardian Pharmacy, LLC