General Manager

Job Description: The General Manager is responsible for providing strategic leadership and operational oversight for the property while developing and implementing best practices that maximize asset value, tenant satisfaction, operational efficiency, and financial performance. The General Manager partners with the Property Management, Operations, Engineering, Leasing, Accounting, Security, Marketing, and Tenant Improvement to ensure the property is maintained to the highest standards. Additional responsibilities include driving a high-performance team. Perks & Benefits: When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $11, $44, or $103 per pay our PPO, HSA, and HMO have you covered. In addition, we offer: 3 weeks PTO 401(k) match Annual education allowance of up to $1,000 Generous Referral program Free access to a fully equipped gym Fun & collaborative company culture with lots of team building events Residential housing discount after 1 year of continuous employment Friends and family rates for our Hotel Properties throughout the company What You Will Do: Management, Operations and Marketing Provides strategic leadership to the Retail Property Management team and promotes reasonable career paths associated with the property management professional Maintains safety, cleanliness, and integrity of all areas of all buildings, systems and equipment for all property users. Manages, enforces and maintain all tenant lease requirements. Prepares team to respond in emergency and crisis situations. Establish an effective working relationship with all department store managers and other key merchants, including specialty tenants, to understand and drive sales. Coordinates the operational aspects of the property in a manner which protects, maintains and improves the value of the owner’s asset. Implements and monitors hazard control and team safety practices, ensure compliance with local codes and regulation and pass the compliance portion of the operations audit. Implement preventive, ongoing and anticipated maintenance/repair programs. Selects contracted services by developing scopes of work, requesting bids, monitoring performance per scopes of work and contractual agreements. Manages multiple employees through effective communication, supervision, training, and scheduling to ensure tasks are completed timely and in budget. Develops multi-year capital project plans and manage the process to complete the capital projects. Manages tenant improvement construction with contractors, tenants, and consultants. Manages, updates, and maintains compliance with local and state codes and regulations. Monitors performance of in-house and contracted services and take necessary action to assure in-house performance and contracted services (property management, security, landscaping, janitorial, etc.) are performing up to our standards. Develops Plans of Action for Capital Projects and manages the process to complete these Capital Projects. Purchases building and maintenance supplies, machinery, and equipment. Establishes and maintains appropriate communication with all staff and develops protocols for information sharing. Oversees tenant compliance including Certificates of Insurance (COIs), preventive maintenance reporting, work order management, and lease compliance. Continuously evaluates operational procedures and recommends improvements that increase efficiencies, reduce operating expenses, and improve tenant service. Develops strong relationships with tenants through proactive communication, responsiveness, and excellent customer service. Collaborates with Accounting to ensure timely collections, tenant reconciliations, and financial reporting. Supports sustainability initiatives, energy conservation programs, and operational efficiencies that reduce operating costs. Leasing Work in conjunction with Leasing Dept., to execute new and renewal leases to meet or exceed client objectives. Directs activities of specialty leasing function to optimize temporary tenant and cart occupancy to maximize property revenue. Develops and maintains an effective working relationship with the Leasing to ensure budgeted leasing activity occurs. Negotiates all tenant rent reduction or termination requests including financial performance and reporting. Drives Net Operating Income (NOI) to achieve (and wherever possible exceed) budgeted NOI for the property. Determines opportunities to improve Tenant recovery ratios. Manages property’s capital to budgeted levels. Directs the timely preparation and implementation of all financial reports including budgets, monthly/quarterly reports, sales reports, variance reports, cash flow analyses and forecasts. Monitors the collections of all rents and execute appropriate collection processes. Ownership Relationships Employee Motivation and Development Directs and supervises the activities of all property employees. Resolves employee issues and work with HR to manage employee’s performance. Provides regular feedback to employees via annual performance objectives, mid-year reviews, annual reviews, and other communication mechanisms. Coordinates appropriate training for property employees. Performs other duties as required. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25+ pounds. Specific vision abilities required by this position include those required for reading, writing and typing. This position will be working primarily indoors and some of the time in an outdoor environment. From this movement, the employee will encounter varying temperatures. The noise level on the project site work environment can be high, but are low in the office environment. What You Will Bring: Bachelor’s Degree or related field and/or 5-10 years in retail property management. Exceptional business and financial acumen, creating an environment that maximizes profitability while growing effective teams Understanding of financial aspects of property performance Ability to easily learn and use new systems. Entrepreneurial approach to understanding tenant needs and a proven problem solver Comprehensive understanding of marketing, negotiating, legal, environmental and construction as related to consummating retail commercial property Have thorough knowledge of area market including all competitive properties and area demographics Knowledge and understanding of the tenant improvement process Ability to handle multiple tasks. Coordinate, manage and communicate efficiently and effectively. Effective verbal and written communication skills Strong organizational skills and ability to be flexible Self-motivated, creative and resourceful Keen eye for curb appeal, ways to enhance buildings and projects Outgoing, confident and collaborative with the ability to motivate employees, customers and outside business contacts. Articulate, polished and comfortable in a fast-paced environment. Experience with Yardi, Prism. Vendor Café, and Microsoft Office Suite. Excellent written and verbal communication skills with strong executive presentation abilities. Onni Properties, LLC (“Onni”) will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Onni is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment. Find out more about the Los Angeles County Fair Chance Ordinance at Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fai Chance Act webpage: Salary Range: $140,000 About The Company: Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. AI Use: This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws. All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work. How To Apply: Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.