Member Support Agent
$15 per hourExcel Fitness
Member Support Agent
Job Category: Operations
Requisition Number: MEMBE001824
Full-Time
On-site
Member Support Center -NC Durham, NC 27713, USA
Job Details
Position Type: Full Time position Department: Member Support Center (Call Center) Compensation: $15.00 per hour
Available Shifts (Tuesday -Saturday or Sunday - Thursday, Full Time Only):
Friday - Tuesday or Thursday - Monday 10am 7pm
Friday - Tuesday or Thursday - Monday 1pm 10pm
*This is an in-office position, not a remote position *
Applicants selected for this position must be able to attend our 2-week paid training class from 10am-7pm Est Monday through Friday beginning on March 24th.
Day in the life: After completing a two-week paid training, you'll begin handling inbound phone calls, answering questions/concerns from current and future members as well as club staff regarding the Planet Fitness brand while delivering +1 customer service. In addition, you'll help maintain department inboxes and monitor call volume as needed.
Who are we looking for?
Previous call center or customer service experience is recommended, bilingual is a plus! Must have high school diploma and be at least 18 years old.
Perks of Joining Our Team:
Flexible Scheduling
Free Planet Fitness Black Card membership
On-site gym with massage chairs
Health/Dental/Vision benefits for Full Time employees
PTO plan for Full Time employees
Up to 40 hours of Personal Time for full and part time employees
Position Type/Expected Hours of Work: This is a nonexempt position. A nonexempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. The anticipated work schedule for this position will be set during normal Call Center hours of operation and determined by business need. Full-Time employees are ones that regularly work at least 30 hours per week.
EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.
Excel FitnessVacancy posted 2 days ago
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