Receptionist - Department of ENT

The Physicians Clinic of Iowa Department of ENT is seeking a full-time Receptionist to join our growing practice. This individual will work in our busy office and will serve in a variety of functions including reception and back-up registration.

Primary duties for this position include, but are not limited to:

• Greet patients in a pleasant, prompt, and helpful manner
• Check patients out from their appointment and schedule any future needed appointments.
• Answer phones, answer general patient questions, and collect co-pays if not captured at check in.
• Document patient calls, inquiries, and task physician/nurse accurately and within a timely manner using the electronic health record system.
• Schedule, reschedule or cancel appointments as requested by referring providers or patients
• Will also perform other basic clerical duties.

Qualifications:

• Previous experience using electronic medical software, appointment scheduling, and insurance background preferred.
• Proficiency (or ability to become proficient) in EMR and related computer systems.
• Strong Commitment to patient care and teamwork.
• Excellent communication skills, professionalism, reliability, and maintaining confidentiality.
• Thorough understanding of safety regulations and best practices.

Why Join PCI?

• Competitive salary and comprehensive benefits.
• No nights or weekends.
• Paid holidays and a generous paid time off program.
• Supportive, team-oriented work environment focused on quality and compassion in patient care.

PCI is E.O.E. Pre-employment drug screen and background check required. PCI is a tobacco free workplace.