Shift Supervisor

Shift Supervisor

Reporting to the General Manager and Restaurant Manager, the Shift Supervisor is responsible for running the restaurant in the absence of exempt management personnel. He/she is responsible for the supervision of approximately 5 - 20 crew members on a shift to provide guests with a great dining experience, while upholding Denny's service and quality standards.

Key Business Areas

A "Key Business Area" is an area of performance in which the Shift Supervisor must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the following behaviors or actions:

• Oversees a shift by leading other hourly employees in execution of and adherence to brand standards
• Coordinates and directs restaurant activities during the shift based on guest traffic flow
• Monitors sales, employee hours, and guest counts throughout the shift to ensure proper staffing
• Directs hourly employees to fulfill their job duties and priorities
• Coaches employees on guest service skills, the service cycle, and other guest focused activities to meet or exceed guest service standards
• Interacts with guests and inquires about food and service
• Addresses complaints promptly in a courteous manner and notifies the manager of any issues
• Follows correct management cash handling procedures
• Monitors employee break procedures to be sure breaks are taken as scheduled and according to federal, state or local regulations
• Completes shift walk-throughs, including temperature checklist, and takes corrective actions when needed
• Monitors interior and exterior of building for cleanliness, safety and appeal throughout shift
• Uses proper procedures for handling guest and employee emergencies and security incidents
• Brings employee relations issues, deviations from brand standards, and other guest issues to the attention of an exempt manager
• Maintains compliance with our company's employment policies, to include all state, local and federal regulations
• Records shift activities in the shift leader log book
• Works with management personnel to build strong team relationships and a positive work environment
• Assists management staff with hourly employee training and development
• Adheres to Denny's Brand Standards and internal policies and procedures
• Provides courteous service and is cordial to all team members and guests
• Performs all other tasks and duties as assigned
• Willingly assists others as needed

Essential Functions

Must be able to lift a tray weighing up to 25 lbs

Must be able to bend, stoop, reach, lift and grasp

Must be able hear well in a loud environment to respond to employee and guest needs

Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling

Must be able to serve all Denny's menu products

Must possess basic math skills (add, subtract, multiply and divide)

Able to work around potentially hazardous chemicals

Must be able to lift and carry supplies and equipment up to 50 lbs; place items on high and low shelves in office, store rooms, service areas, walk-in coolers and freezers

Must have sufficient mobility to move and operate in confined work area

Must work inside and outside

Must be able to observe staff and all aspects of restaurant operations

Must be able to operate point of sale system and differentiate between monetary denominations

Must be able to stand and walk throughout a 4 to 8 hour shift

Must be able to tolerate extreme temperature changes in kitchen and freezer areas

Position Qualifications

Completion of all e-learning job code modules

Completion of employee and management anti-harassment and discrimination training

Management Food Safety Certification

A neat, professional appearance

Places a value on diversity and shows respect for others

Proven ability to problem solve and handle high stress situations

Strong oral communication skills and the ability to communicate effectively with all levels within the restaurant

Communicates effectively both orally and in writing in the English language

Ability to read and implement instructions

Basic math and cash handling skills

Ability to work weekends, holidays, and evenings