Decatur - Customer Service Manager - Full Time

Job Description

Job Description

Lead the team that keeps our service customers coming back! Long-Lewis of Decatur is looking for a Customer Service Manager to lead, coach and inspire our customer service team in the service department. You’ll be the go-to person for turning tough situations into great experiences and making every customer feel taken care of. If you love building strong teams and delivering top-notch service, we want to meet you!

Why You’ll Love It Here

• Earn $50,000–$60,000 salary, plus bonus opportunity of up to $70,000 total
• Full-time position with a team that has your back
• Lead a team and make a real impact on how we serve our customers
• Grow your career with ongoing training and development

What You’ll Do

• Lead, train and mentor a customer service team that delivers top-notch service
• Coach your team through regular performance reviews and day-to-day feedback
• Step in on complex customer issues and escalations, and resolve them quickly
• Build strong relationships with customers and make sure every one gets personalized service
• Improve our service procedures, policies and standards with fresh ideas and best practices
• Turn customer feedback into real changes that raise the bar
• Track service metrics and trends, and share reports that highlight wins and opportunities
• Create and lead training on new products, services and customer service techniques
• Team up with Service, Sales, Finance and Maintenance to create a seamless customer experience
• Oversee our customer service software and tools to keep things running smoothly
• Make sure all service activities follow dealership policies, industry regulations and legal requirements

What You Bring

• 2+ years of customer service management experience; automotive experience is a big plus!
• A degree in Management or a related field preferred
• Strong leadership skills and a passion for developing people
• Excellent communication and people skills
• A cool head under pressure and a knack for solving problems
• Strong organizational and multitasking skills
• Comfort with customer service software and Microsoft Office
• A customer-first mindset and the drive to keep making things better

Benefits

• Health, dental and vision insurance
• 401(k) with company match
• Paid time off and holidays