Workfront Product Administrator

Workfront Product Administrator

DHHS is seeking to hire a Workfront Systems Administrator. This position will be a product specialist that is responsible for configuration and support of the Adobe Workfront product across DHHS. Duties include being the product expert for consultation, configuration, upgrades, resource allocation, change management, technical assistance, training and user management.

Job Duties

• Lead the ongoing administration and user support to the DHHS Adobe Workfront product.
• Performing day to day operations like creation and management of all work processes and settings in Workfront including, but not limited to request queues, project templates, custom forms and fields, layout templates, milestones, approvals, teams, groups, statuses, reports, dashboards, portfolio management, program management, and notifications.
• Subject matter expert on Workfront by staying current on releases and system functionalities, with a vision on how to leverage improvements for team efficiency.
• Perform configuration of Workfront products and any changes needed for upgrades.
• Provide support for Resource Management including resource capacity planning, allocation, scheduling, and budgeting.
• Provide support for Project budget and cost tracking.
• Provision, manage, and audit Workfront User accounts and profiles.
• Responsible for development and maintenance of Workfront Reporting metrics and Dashboards.
• Collaborate with teams on Workfront enhancements and configuration changes.
• Troubleshoot technical Workfront issues and bugs through research and coordination with Workfront forums and technical support.
• Develop and deliver status reports to leadership on Workfront progression.
• Support organizational initiatives and business goals through the application of Workfront expertise, effective systems knowledge, data analysis and reporting.
• Create, maintain, and publish Workfront project/technical process documentation and training materials for both application users and leadership.
• Work closely with IS&T and EPMO to forge best practices, develop Workfront DHHS standards and help enforce compliance with standards.
• Proactively train users and manage communications about updates, enhancements, and user support needs.
• Ensure Workfront system functions properly, updates are applied and tested, and new functionalities are tested and implemented.
• Work with cross-functional stakeholder teams to identify, prioritize, and develop process improvements, solution enhancements, and integrations that align to business and operational objectives.
• Support Workfront integrations with other software products (e.g.