Amazon Connect Solution Architect

Job Description

Job Description

Job Overview:

Pay Range: $55.00hr - $60.00hr

Requirement/Must Have:

• 15+ years of experience.
• Expertise in Amazon Connect, AWS Lambda, Lex, Connect Flows, and Contact Lens.
• Experience with API Integrations, AWS Architecture, and Solution Design.

Responsibilities:

• Collaborate with the product and engineering team to define Amazon Connect architecture, provide strategic recommendations, and identify opportunities to integrate AWS services for enhanced business outcomes.
• Design end-to-end Amazon Connect solutions aligned with business and customer experience objectives.
• Collaborate with business stakeholders, product teams, and engineering teams to define contact center strategy.
• Develop scalable, secure, and high-availability Amazon Connect architectures.
• Recommend AWS services and integrations to enhance omnichannel customer engagement.
• Lead architecture reviews, solution roadmaps, and platform modernization initiatives.
• Define IVR, routing, self-service, and customer journey optimization strategies.
• Ensure compliance with security, governance, and AWS best practices.
• Provide technical leadership during implementation, migration, and transformation projects.
• Evaluate emerging technologies and recommend innovation opportunities.
• Create architecture documentation, standards, and executive-level solution presentations.

Skills:

• Amazon Connect Solution architecture.
• Amazon Connect.
• AWS Lambda.
• Lex.
• Connect Flows.
• Contact Lens.
• API Integrations.
• AWS Architecture.
• Solution Design.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.