Customer Service Representative (Entry-Level)

Customer Service Representative

Katapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college graduates, with no experience, get access to full-time, entry-level opportunities with some of the nation's top employers. Our clients include ground-breaking start-up companies and well-established billion-dollar organizations that want to find their next generation of talent.

We are currently searching for an entry-level Customer Service Representative to join a growing team and provide a positive experience for customers throughout their interactions with the organization. This is a great opportunity for recent graduates who enjoy working with people, solving problems, and helping others.

In this role, you'll communicate with customers by phone, email, and other channels to answer questions, provide information, resolve concerns, and coordinate next steps. You'll also work with internal teams, update customer information, and help ensure requests are handled accurately and efficiently. Spanish-speaking candidates are encouraged to apply, but bilingual skills are not required.

What You'll Be Doing as a Customer Service Representative:

• Assist customers by phone, email, and other communication channels
• Answer questions and provide accurate information about services, processes, accounts, or next steps
• Listen to customer needs and help identify appropriate solutions
• Research questions or concerns and coordinate with internal teams when additional support is needed
• Follow up with customers to ensure requests and outstanding items are resolved
• Enter and update customer information accurately within company systems
• Process requests, forms, documentation, and other customer information
• Maintain clear and accurate records of customer interactions
• Help resolve customer concerns while creating a positive and professional experience
• Communicate with Spanish-speaking customers when applicable
• Collaborate with coworkers and other departments to keep requests moving forward
• Learn company systems, services, and processes through ongoing training

What We're Looking For In A Customer Service Representative:

• Customer Focus: Genuinely enjoys helping people and creating a positive experience
• Communication: Friendly, professional, and comfortable communicating with a variety of people
• Problem Solving: Willing to listen, ask questions, research information, and find solutions
• Empathy: Patient and understanding when working with customers who may need additional guidance or support
• Organization: Able to manage multiple requests, follow-ups, and responsibilities while staying organized
• Attention to Detail: Accurate when entering information, processing requests, and maintaining customer records
• Adaptability: Comfortable learning new systems, handling different types of questions, and adjusting priorities throughout the day

Requirements:

• Bachelor's degree
• Fluency in Spanish and English (Preferred)

Katapult Network is an equal opportunity employer and celebrates diversity in all forms. People of all identities and backgrounds are encouraged to apply.