Order Management Consultant

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States.

With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses .

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About the Role:

The Order Management Consultant is responsible for supporting the sales-to-order lifecycle by reviewing completed sales opportunities, validating required documentation and customer information, and creating accurate records used for implementation and billing. This role serves as a key liaison between Sales, Finance, Service Delivery, and other internal teams to ensure opportunities are processed efficiently, accurately, and in alignment with company policies and procedures.

Key Responsibilities

• Review sales opportunities and the supporting documentation for completeness, accuracy, and policy compliance before order creation.

• Create customer location records and CPE records in Salesforce.

• Validate customer details including service address, product configuration, pricing approvals, and required internal fields prior to order submission.

• Partner with Sales, Finance, and Service Delivery to resolve opportunity discrepancies.

• Maintain knowledge of internal sales stages, opportunity workflows, and process requirements to support efficient processing.

• Communicate professionally with internal stakeholders regarding status, requirements, risks, and timelines.

• Support process improvement efforts that simplify order entry, improve data quality, and enhance the sales and customer experience.

Required Qualifications

• Experience working with CRM/order-entry platforms such as Salesforce.

• Strong attention to detail with the ability to manage multiple orders and deadlines simultaneously.

• Excellent written and verbal communication skills.

• Strong problem-solving and cross-functional coordination skills.

• Proficiency in Microsoft Office, especially Excel, Outlook, and Teams.

Core Competencies

• Detail oriented

• Process discipline

• Organizational skills

• Collaboration

• Sense of urgency

Work Environment

• Primarily office: Trustmark/Mobile, AL

• Occasional participation in cross-functional meetings and project initiatives

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Our Benefits:

• Medical, Dental, Vision Insurance Plans

• 401K Plan

• Health & Flexible Savings Account

• Life and AD&D, Spousal Life, Child Life Insurance Plans

• Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti's network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal (View email address on click.appcast.io) as soon as possible for information on Uniti's foreign personnel disclosure and approval requirements.

Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate's written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.

Job Details

Job Family Service Delivery

Pay Type Salary