Client Access Representatives - Customer Service (Springfield, Republic, & More)

Client Access Representative - Customer Service

Full-Time / Part-Time / PRN / Float shifts (subject to availability)

We are seeking qualified candidates for Client Access Representative positions in a variety of clinics across Southwest Missouri such as:

Springfield, Republic, Nixa, Marshfield, Bolivar, Branson, and more. (subject to availability) Clinic location examples include:

• Psychiatry Clinics
• Substance Use Disorder Detox Centers
• Rapid Access Unit / Behavioral Crisis Center
• Youth Focus Clinic
• and others (subject to availability)

Are you a people-person with exceptional communication skills and a passion for providing top-notch customer service? Do you have a knack for multitasking and staying organized? Are you looking for a rewarding career in a fast-paced and dynamic environment? If so, we want YOU to join our team as a Client Access Representative at Burrell Behavioral Health!

As the face of our organization, our Client Access Representatives play a vital role in creating a positive first impression for our clients, staff, and leadership team. In this role, you'll be responsible for a variety of receptionist and clerical duties, including scheduling appointments, collecting payments, and maintaining accurate and up-to-date client records. You'll also have the opportunity to work closely with our providers and support teams to ensure that our clients receive the highest level of care.

Key Responsibilities:

• Provide exceptional customer service to all clients, staff, and leadership team members
• Represent Burrell Behavioral Health in a professional, collaborative, and respectful manner
• Schedule and reschedule client appointments as needed
• Complete client intake paperwork accurately and efficiently
• Collect client cost shares for appointments
• Work with providers to manage cancellation lists and reschedules
• Maintain and update provider cancellation lists
• Accurately complete daily deposit logs
• Scan documents into client charts

Qualifications:

• A high school diploma or equivalent
• Previous customer service experience (preferred)
• Proficiency in Microsoft Office Suite
• Strong computer skills
• Excellent typing skills
• Exceptional organizational skills

What we offer:

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

If you're ready to join a dynamic team and make a difference in the lives of others, apply now to become a Client Access Representative at Burrell Behavioral Health!