Field Clinical Specialist - West

Overview OrganOx is a commercial stage organ technology company dedicated to developing technologies to improve outcomes for patients with acute or chronic organ failure. The company was established as a spin out of the University of Oxford in 2008 and is now part of the Terumo Group. OrganOx is a pioneer in normothermic machine perfusion (NMP). Its flagship platform, the metra®, is available for use in the U.S., Europe, Canada, and Australia. It has been utilized in over 7,000 liver transplants to date to keep donor livers in a metabolically active state outside the body enabling longer preservation times and functional assessment of the organ prior to transplant, leading to an increased number of organs available for transplant. Terumo Corporation (TSE:4543) strives to fulfill its mission of "Contributing to Society through Healthcare" by providing solutions in the fields of therapeutic procedures, hospital operations, and life sciences in more than 160 countries and regions. Position Summary The Clinical Specialist will be primarily responsible for training and supporting users of our products. This includes teaching and training users in the correct manner to ensure our products are used safely and effectively — both for the preservation of organs prior to transplant and for various clinical and non-clinical research studies. The role involves global travel, primarily within North America, visiting leading sites of transplantation surgery. The Clinical Specialist will be required to work after business hours, including nights, weekends and some very long days, which is the norm due to the unpredictable nature of organ donation and transplantation. Responsibilities Train and support organ retrieval and transplant teams in the use of the OrganOx metra according to OrganOx policies and procedures. Generally, on-call 24/7 for about 15 days a month (including holidays and weekends) for remote and onsite support. Organize Site Initiation & Refresher Visits, training sessions (in person and remote) and centralized training events. Effective and timely communication with transplant teams, internal management and coworkers. Create and write case study reviews with guidance for senior colleagues. When not on call, support managers, directors and other internal staff in various assignments, either remotely or onsite. May participate in R&D activities in lab settings under the direction of management. Work with the liver transplant teams to collect data on livers perfused and preserved on the metra to build a database of product performance and use. Ensure vendor credentialing requirements are current and able to pass routine background checks and drug screens. Attend local, regional, national, and international meetings and conferences, in person or virtually, on behalf of OrganOx as a supporter, participant, or presenter as needed. Develop and maintain positive working relationships with end users at all levels. Perform administrative tasks related to expenses, email, and other communication activities. Ensure personal understanding of all quality policy/system items that are personally applicable. Follow all work/quality procedures to ensure quality system compliance and high-quality work. Other duties as assigned by the Director of Clinical Support. Qualifications and Requirements Essential Requirements: BS degree in combination with equivalent medical experience, with 3+ years' experience in ICU, ECMO, Cath Lab, OR, Transplant, and ED. Must possess the following qualifications: highly flexible and willing to support sites within and across North America; detail oriented with strong organizational skills; strong problem-solving skills; outstanding interpersonal and communication skills; able to work collaboratively; excellent customer facing skills; ability to work calmly under pressure; able to work at a fast pace in a dynamic environment and manage multiple priorities; proficiency in Microsoft Word, Excel and PowerPoint. Preferred Requirements: A licensed RN, RT, RD and/or a health science-related degree. Industry experience in pharmaceutical or medical device. Other Qualifications Travel: Up to 50% of the time for training, investigator meetings, monitoring responsibilities, corporate meetings, and educational seminars. Physical Demands: Regularly able to talk, hear, and speak; may sit for extended periods and occasionally lift or move items up to 50 pounds. Work Environment: Remote work with meetings across multiple time zones. Work Accessibility: Must live within an hour of a major airport. A job description does not imply that duties are the only ones to be performed. The job holder may be required to follow any other job-related instruction reasonably requested by their line manager or designate. Benefits We offer competitive compensation and comprehensive benefits available from day one, including health, dental, vision, disability coverage, and flexible spending accounts. Additionally, we offer a 401(k) retirement plan with company matching after 90 days, paid time off, holidays, and additional leave benefits, as well as employee discounts and access to our onsite wellness facility. OrganOx supports work-life balance and provides opportunities for ongoing professional development. Equal Employment Opportunity We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law. #J-18808-Ljbffr