Transportation Scheduler

Job Title: Transportation Scheduler
Job Status: Full-Time
Department: Transportation
Report To: Transportation Manager
Executive Report: Director of Operations

Job summary

Performs a variety of specialized support duties to support the needs of the Transportation Department. Includes the primary responsibility for scheduling, managing, and execution of all non-emergency medical runs & regional broker routes. Provide professional and effective communication and customer service skills with internal personnel and external customers. Being flexible with answering after-hours calls due to an emergency. Assisting as a back-up to drive vans or other vehicles for client transportation as needed.


Duties and Responsibilities

• Driving vans or other vehicles for client transportation and non-emergency medical runs as needed in a backup capacity.

• Primarily responsible for reviewing, accepting, scheduling and arranging all NEMT trips. Provide driver and scheduling support for vehicle maintenance appointments when needed.

• Assure all necessary information is acquired in advance regarding date, time, location, appointment duration, chair type and any other relevant information.

• Resolve any questions, conflicts or issues with Broker, passenger or responsible parties in a polite and professional manner.

• Adjust and communicate as needed i.e., when there are cancellations, no-shows, different drivers, and service provider delays or weather. Provide communication support to drivers when needed i.e., confirm successful completion of the trip and resolve any issues regarding the trip.

• Verify necessary trip completion information is provided to Broker. Assure billing is submitted and accurate for NEMT trips.

• Enforce all regulations including Safety, vehicle operation, wheelchair procedures, appearance and ID tags.

• Communicate effectively & professionally with drivers, staff, regional brokers, riders, providers, and other agencies' personnel and grant sources.

• Abide by and support the contract with the transportation broker and ensure contract specifications are met.

• Handle emergency calls and occasional after-hours calls.

• Answer and respond appropriately to incoming phone calls/emails.
• Perform other related duties as assigned to ensure the transportation department is functioning successfully.

Knowledge, Skills, and Abilities

• Knowledge of office practice procedures, and familiarity with office equipment to complete tasks in a timely manner.

• Requires competence in computer-based software programs that support this level of work, including but not limited to: Microsoft Word, Microsoft Excel, and Data Entry in our applicant tracking systems.

• Strong Interpersonal Skills & Customer Service Experience.

• The ability to independently perform all the duties of the position efficiently and effectively. Must be able to perform tasks with speed and accuracy.

• Requires the ability to plan, organize and prioritize work to meet schedules and timelines. Capable of communicating with drivers, staff, providers, customers, regional brokers, and the public using patience and courtesy, in a manner that reflects positively on the department and the agency.

• Must possess the ability to communicate in English fluently both verbal and written. Able to respond to common inquiries or complaints from the public in a professional and courteous manner.

• Possess the skills necessary to draft simple correspondence and routine reports. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and policy & procedure manuals.

• Physical stamina and good upper body strength to transport, move, or assist clients with disabilities. As a driver, you must be able to bend, crouch, squat, and be able to push wheelchairs without restriction.

Education and experience

• 2 years' experience in role within transportation or other similar industry.

• At least 1 years' experience in a support role in data entry and customer service

• At least one year of driving experience to perform driving requirements safely.

• High School Diploma or Equivalent

• Able to pass drug screening and complete background check.
  
  
  Benefits
• Health Insurance
• Dental & Vision
• 401K
• Basic Term Life
• Short and Long-Term Disability
• FMLA
• Paid Time Off

ABOUT PROUDWORKS

Proudworks has been serving individuals and businesses in Northern Kentucky since 1973, initially established as the Boone Adult Work Activity Center (BAWAC), led by our founding President & CEO, Ken Schmidt. As a mission-driven nonprofit, we are focused on transforming barriers into opportunities-helping people live, learn, work, and thrive in the community.

Through our Community Rehabilitation Services (Adult Day Training), we support individuals in building job & life skills, confidence, and meaningful community connections. Our Supported Employment program connects individuals to competitive jobs, providing personalized coaching and ongoing support to help them succeed in the workplace.

Our Production department partners with local and regional businesses to deliver high-quality assembly, packaging, and fulfillment work-creating valuable, real-world work experiences for people with disabilities. In addition, our Transportation team provides safe, reliable access to programs, employment, and medical appointments, helping remove one of the biggest barriers to independence.

For more than 52 years, Proudworks has continued to evolve to meet the needs of our community-driven by a commitment to inclusion, opportunity, and impact, and made possible through the dedication of our clients, staff, partners, and supporters.

BENEFIT PROGRAM

Featured benefits for full-time team members include:

• Health, dental, and vision insurance
• Life and disability insurance
• Critical illness, accident, and hospital indemnity insurance
• Pet insurance and pet discount program
• 401(k) plan
• Generous paid time off policy
• Generous holiday schedule

Equal Opportunity Employment
Proudworks and Current HR ("organizations") provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the organizations comply with applicable state and local laws governing nondiscrimination in employment in every location in which it has operations. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and compensation.