Customer Service Representative

Requisition Number: 222295 

Job Description

Cintas is looking for a Customer Service Representative to support and grow our new, myCintas digital platform. myCintas is a digital platform that will give Cintas customers the ability to manager their programs, pay their bills, and purchase items 24/7. This platform will play an integral role in Cintas’ technology transformation and will help Cintas maintain its position as an industry leader. This Customer Service Representative position will work with Cintas partners from our field locations, and corporate departments, to ensure the highest level of satisfaction to our customers. In addition, this position will be the point of contact for customer questions and concerns. Customer Service Representatives are responsible to provide prompt problem resolution within customer accounts, primarily by working over the phone/email with customers and partners. They are also responsible for keying/maintaining information into our hybris & SAP systems. Customer Service Representatives are empowered to make independent decisions to assist customers, while working very closely with the myCintas team and field partners.  

Skills/Qualifications

Required 

• 1+ year customer service experience 
• High School diploma/GED 

Preferred 

• Bachelors Degree 
• Experience with heavy inbound and outbound calls and transferring calls 
• 3+ years business-to-business account support 
• Knowledgeable in Microsoft Office Applications (including MS Outlook, MS Word, and Internet/Intranet) 
• Experience with proofreading and editing documents 

Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, our employee-partners enjoy:

•    Competitive Pay 
•    401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
•    Disability, Life and AD&D Insurance, 100% Company Paid
•    Paid Time Off and Holidays 
•    Skills Development, Training and Career Advancement Opportunities

Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law. 

This job posting will remain open for at least five (5) days.

Job Category: Service 
Organization: Operations
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift