Regional Manager, Field Operations

Regional Manager, Field Operations

Industry: Telecommunications | Fiber Optic Networks | Outside Plant (OSP) Construction & Operations

Location: Pasco, WA

Status: Full-Time | Exempt

About the Opportunity

An established and growing telecommunications provider is seeking a Regional Manager, Field Operations to oversee all field operations, outside plant (OSP) activities, construction projects, maintenance programs, and service delivery efforts throughout the Columbia Basin region.

This leadership role is responsible for ensuring the safe, efficient, and cost-effective execution of field operations while driving operational performance, team development, infrastructure growth, customer satisfaction, and financial accountability.

The ideal candidate is a hands-on operations leader with experience managing fiber optic networks, construction teams, field technicians, contractors, budgets, fleet operations, and large-scale infrastructure projects.

What You'll Do

Leadership & Team Development

• Lead, coach, and develop a high-performing team of field operations professionals, supervisors, crew leads, and technicians.
• Establish clear expectations, accountability measures, and performance standards.
• Foster a culture centered on safety, operational excellence, responsiveness, and continuous improvement.
• Recruit, hire, onboard, and develop talent to support ongoing operational growth.
• Conduct performance management activities, employee coaching, and succession planning.

Field Operations & OSP Management

• Provide overall leadership for Field Operations and Outside Plant (OSP) activities, including construction, maintenance, service delivery, and network growth initiatives.
• Oversee aerial, underground, and fiber optic infrastructure projects.
• Manage fleet operations, equipment utilization, maintenance schedules, and regulatory compliance.
• Ensure operational readiness for service orders, provisioning, maintenance activities, and infrastructure expansion projects.
• Serve as the primary escalation point for network outages, service interruptions, and operational emergencies.
• Manage on-call rotations and ensure appropriate operational coverage.

Engineering & Technical Partnership

• Maintain a strong understanding of fiber optic construction methods, including aerial, underground, and splicing operations.
• Review and evaluate engineering designs, build plans, and maintenance strategies.
• Partner closely with engineering teams to assess constructability, costs, resource requirements, and field execution strategies.
• Ensure field activities align with engineering specifications, quality standards, and operational objectives.

Project & Service Delivery Management

• Oversee infrastructure growth projects, service delivery initiatives, and ongoing network improvements.
• Monitor project schedules, milestones, budgets, and completion timelines.
• Coordinate resources across construction, maintenance, and service delivery functions.
• Maintain oversight of operational tracking systems, maintenance records, and project documentation.

Financial & Operational Performance

• Own regional operational performance metrics, including:
• Production output
• Cycle time
• Backlog management
• SLA compliance
• Service delivery performance
• Manage labor productivity, crew utilization, and contractor performance.
• Develop and manage regional budgets, including labor, materials, fleet, and contractor expenditures.
• Monitor job costing and identify opportunities for operational improvements and cost savings.
• Forecast staffing, equipment, and resource requirements based on project demand and growth initiatives.
• Manage inventory, materials, and equipment to ensure operational readiness while controlling costs.

Safety & Compliance

• Promote and enforce a strong safety culture throughout all field operations.
• Ensure compliance with company policies, OSHA requirements, National Electrical Code (NEC), National Electrical Safety Code (NESC), and other applicable regulations.
• Conduct field audits, safety reviews, and corrective action planning as necessary.

Qualifications

Required Experience

• Bachelor's degree in Business, Engineering, Telecommunications, Construction Management, or a related field; or equivalent combination of education and leadership experience.
• 5+ years of telecommunications, fiber optic, OSP, utility, construction, or field operations experience.
• 3+ years of supervisory or management experience leading field teams, supervisors, contractors, or technicians.
• Experience managing construction, maintenance, service delivery, or network operations environments.
• Demonstrated experience with fiber optic network construction, maintenance, or operations.
• Working knowledge of National Electrical Code (NEC) and National Electrical Safety Code (NESC).

Leadership Experience

• Proven ability to lead and develop high-performing field operations teams.
• Experience managing workforce planning, scheduling, resource allocation, and operational performance.
• Strong coaching, mentoring, and employee development skills.
• Experience managing contractors and vendor relationships.

Technical & Operational Skills

• Strong understanding of Outside Plant (OSP) construction methods.
• Ability to interpret engineering designs, construction drawings, and project plans.
• Experience managing outage response, service restoration, and operational escalations.
• Knowledge of construction practices, utility infrastructure, and field operations management.
• Experience managing operational KPIs, productivity metrics, cycle times, backlogs, and SLA performance.
• Budgeting, forecasting, and job costing experience.
• Strong analytical, problem-solving, and decision-making abilities.

Technology Skills

• Proficiency with Microsoft Office Suite.
• Experience using operational management systems, project tracking software, and reporting tools.
• Ability to leverage data and reporting to drive operational improvements and decision-making.

Benefits

• Competitive salary
• Medical, dental, vision, and life insurance
• Safe Harbor 401(k) with employer match
• Flexible paid time off
• Paid holidays
• Paid volunteer time
• Employee discount programs and additional perks

Additional Requirements

• Valid driver's license and acceptable driving record.
• Ability to travel throughout the assigned region.
• Ability to pass pre-employment background screening and drug testing.
• Ability to work in office, field, and construction environments.
• Ability to stand, walk, climb, bend, and navigate active job sites.
• Ability to lift and carry up to 50 pounds when necessary.
• Ability to work outdoors in varying weather conditions and construction environments.

Why This Opportunity?

This is an opportunity to lead critical field operations for a growing fiber infrastructure organization that is expanding throughout the Pacific Northwest. You'll have direct ownership of operational performance, construction execution, network reliability, team development, and customer experience while helping shape the future growth of a rapidly evolving telecommunications network.