Model N-Flex Support Consultant

We are looking for an experienced Model N-Flex Support Consultant with strong expertise in the Life Sciences / Pharmaceutical domain. The ideal candidate must have hands-on experience with Model N-Flex, particularly the Medicaid module, along with strong knowledge of Government Pricing, Marketing, Pricing & Contracting, and pharmaceutical commercial operations.

Key Responsibilities

• Provide application support and maintenance for Model N-Flex applications in the Life Sciences / Pharma domain.
• Support and troubleshoot Model N-Flex Medicaid and other functional modules.
• Work on Government Pricing, Medicaid, Marketing, and Pricing & Contracting functionalities.
• Support pharmaceutical pricing, rebates, chargebacks, and Gross-to-Net (GTN) processes.
• Analyze and resolve application issues, incidents, and service requests.
• Coordinate with business stakeholders and technical teams to ensure timely issue resolution.
• Understand and support interfaces and integrations involving ETL processes and APIs.
• Manage incidents, changes, and service requests using Jira, ServiceNow, and ALM.
• Support application enhancements, testing, and production releases.
• Coordinate with onsite and offshore teams in a global delivery model.
• Maintain functional and technical documentation.

Must-Have Skills

• Hands-on experience with Model N-Flex.
• Strong experience in the Life Sciences / Pharmaceutical domain.
• Mandatory experience with the Model N Medicaid module.
• Knowledge of Government Pricing and Marketing modules.
• Strong understanding of Pricing & Contracting.
• Experience in application support and production support.
• Understanding of Gross-to-Net (GTN) processes.
• Knowledge of pharmaceutical commercial operations.

Required Experience & Qualifications

• 8–10 years of relevant experience; approximately 10 years preferred.
• Strong IT experience in the Life Sciences / Pharma domain.
• Hands-on Model N-Flex experience, especially Medicaid.
• Strong communication and client-facing skills.
• Ability to work in a hybrid environment and coordinate with global onsite-offshore teams.
• Strong analytical and problem-solving abilities.
• Certifications are not mandatory.