Operations Support Coordinator

Job Description Job Description WE ARE NOT LOOKING FOR AN OFFICE MANAGER.
We are looking for an operator.
Someone who creates order from chaos.
Someone who thrives under pressure, solves problems independently, protects the customer experience, and keeps a fast-moving service organization running at a high level.

At Line Holdings, we dont hire seat-fillers.
We hire people who take ownership.
Our Operations Support Coordinator (OSC) serves as the administrative command center of our organization. This role protects our technicians from distractions, supports our customers, keeps projects moving, ensures documentation is complete, and allows leadership to focus on growth.
If youre the type of person who notices what others miss, finishes what others leave unfinished, and refuses to let things fall through the cracks, keep reading.

WHO WE ARE
Line Holdings is the parent company of:
Pumpline, Inc.
Terraline, Inc.
Sewer Sgt., Inc.
Tradeworks University, Inc.
We serve residential, commercial, municipal, industrial, agricultural, and utility customers throughout the Inland Northwest.

Our mission is simple:
Build elite operators. Deliver elite service. Hold the Line.

OUR CORE VALUES

Trust
Say what you will do.
Do what you say.

Excellence
Details matter.
Paperwork matters.
Customer experience matters.

Accountability
Problems are owned.
Not avoided.

Mastery
Always improving.
Always learning.
Always refining.
If these values dont resonate with you, this is probably not the right fit.

THE MISSION
The Operations Support Coordinator exists to protect five critical areas:
Scheduling
Documentation
Customer Communication
Invoice Readiness
Administrative Execution
You will become the central hub connecting customers, technicians, supervisors, dispatch, accounting, vendors, and leadership.
Your success means:
Technicians stay productive
Customers stay informed
Invoices go out faster
Paperwork gets completed
Problems get solved before they become emergencies

WHAT YOU WILL DO
Daily Operations
Manage scheduling and customer confirmations
Coordinate service calls and estimate appointments
Create and manage work orders
Support field technicians with information and resources
Coordinate rentals, vendors, and material orders
Process purchase orders
Track job progress
Monitor emergency dispatches
Customer Experience
Confirm appointments
Handle customer communications
Follow up after completed work
Manage review requests
Resolve customer concerns
Coordinate callbacks and warranty inspections
Documentation & Compliance
Audit work orders daily
Ensure photos, notes, labor, signatures, and forms are complete
Return incomplete documentation to technicians
Maintain CRM accuracy
Track permits and inspections
Financial Support
Verify invoice readiness
Support accounting with documentation
Track purchase orders and receipts
Maintain job costing records
Emergency Coordination
Coordinate responses for:
No water emergencies
Sewer backups
Lift station overflows
Property damage incidents
Safety events

THE IDEAL CANDIDATE
You may be a fit if:
✓ You are highly organized.
✓ You enjoy solving problems.
✓ You communicate professionally.
✓ You can manage multiple priorities without becoming overwhelmed.
✓ You are comfortable holding people accountable.
✓ You can make decisions independently.
✓ You have strong computer skills.
✓ You learn software quickly.
✓ You enjoy building systems and improving processes.
✓ You are naturally proactive.
You probably wont enjoy this role if:
✗ You need constant supervision.
✗ You dislike structure.
✗ You avoid difficult conversations.
✗ You struggle with follow-through.
✗ You become overwhelmed by competing priorities.

EXPERIENCE WE VALUE
Preferred but not required:
Service industry experience
Construction industry experience
Trades administration
Dispatching
Project coordination
Customer service leadership
CRM software experience
Scheduling experience
Office management experience
Experience with FieldPulse, ServiceTitan, Jobber, Housecall Pro, or similar platforms is a plus.

WHAT SUCCESS LOOKS LIKE
Within your first 90 days:
Scheduling accuracy above 95%
Documentation compliance above 98%
Invoice readiness within 24 hours
Customer follow-up completion above 95%
Reduced leadership interruptions
Increased operational consistency

COMPENSATION & BENEFITS
Competitive hourly pay based on experience
Performance bonus opportunities
Paid training
Career advancement opportunities
Professional development
Leadership development
Work with a fast-growing organization
Opportunity to help build something meaningful

THE OSC CREED
I remove obstacles.
I create order from chaos.
I communicate before problems arise.
I protect production.
I protect cash flow.
I complete what others leave unfinished.
I hold the line.

TO APPLY
Send your resume and answer the following question:
Tell us about a time you stepped into a chaotic situation and created order. What was the problem, what actions did you take, and what was the outcome?
We are looking for character, ownership, and problem-solving ability as much as experience.
If that sounds like you, we want to talk.