Customer Care Supervisor

Hilton Grand Vacations - - Responsibilities: Supervise all aspects of the Customer Care Department, including coaching, training, monitoring metrics, and policy implementation; Lead and motivate the Customer Care Team to achieve performance targets and deliver outstanding service; Train, coach, and develop team members; monitor attendance and performance against production standards; Handle escalated guest requests, communicate with customers via written and phone channels, and ensure guest satisfaction; Oversee monthly goal setting and progress tracking; manage payroll and administrative tasks for the team