Internship - Technical Support

Job Description

Job Description

Do you enjoy helping people with technology? Are you looking for a paid internship/entry level position to develop your skills in a professional work environment?

The Bridge Group provides managed IT services to a variety of organizations in southwest and central Ohio. We function as the IT department for organizations that don't have the resources to hire internally. You will gain experience with a variety of technologies and solutions as you work alongside our customers in making sure their IT investment is stable, secure, reliable and efficient.

Primary Responsibilities:

• Guarantee that all customer requests are responded to, followed up on and completed thoroughly
• Ensure that all customers have a positive and satisfactory experience
• Assist customers with user of their technology stack
• Troubleshoot technical issues
• Coordinate work with vendors and other third parties to support our customers and their environments
• Respond and follow-up with technical requests
• Update customer documentation and review existing documentation as needed
• Be aware of trends in support tickets to identify possible problems before they escalate

Qualifications:

• High school diploma or equivalent
• Valid driver's license and mode of transportation
• Work experience in a technical support and/or customer service role
• Superb customer service skills
• Ability to think creatively
• Ability to communicate information in written and verbal form

Location:

• The intent is for this role to be remote/hybrid
• Applicant must be located in the Dayton, Springfield or Columbus metro areas
• Role can be office based in Dayton or Columbus if the applicant is unable to work remotely

Schedule:

• Approximately 15-25 hours/week
• Must be available Monday through Friday, 8:30 - 5:00 PM EST