Customer Service Representative

Customer Care SpecialistAt Shabby Fabrics, we're more than an online quilt shop- we're a community of passionate makers. Founded in 2005 and headquartered in beautiful Post Falls, Idaho, we've grown into an international leader in the quilting industry through original design, innovative technology, and a deep love for creativity.As we continue to grow, we're looking for a full-time Customer Care Specialist who is energized by helping people, passionate about delivering exceptional service, and excited to be part of a team that values excellence and connection.If you love creating positive experiences, solving problems, and helping customers bring their creative visions to life, this may be the perfect role for you.What You'll DoOur Customer Care Specialists are the voice and heart of Shabby Fabrics. In this role, you will:Create warm, memorable customer experiences through phone, email, and online supportAnswer inbound calls with a friendly, confident, and professional demeanorAccurately process orders while thoughtfully recommending complementary productsActively listen to customers' project goals and offer helpful, knowledgeable guidanceResolve questions or concerns with empathy, clarity, and sound judgmentRecognize when an issue needs escalation to ensure the best outcomeMaintain accurate order details and documentation within our systemsSupport our operations and fulfillment teams during slower call periodsContribute to a collaborative, positive team environmentThis is a dynamic role where no two days are exactly the same- and where your ability to connect, think critically, and serve others truly makes a difference.What Makes You a Great FitYou might be the ideal candidate if you:Communicate clearly, professionally, and confidently, both verbally and in writingHave strong grammar, spelling, and typing skillsAre comfortable navigating multiple computer systems at onceExcel at composing polished, customer-friendly written responsesHave strong math skills, especially with fabric measurements (yards, inches, etc.)Are highly organized and detail-orientedThink critically and solve problems with good judgmentKnow when to take initiative and when to escalate appropriatelyCan work independently while also contributing positively to a teamLearn products quickly and enjoy recommending solutions that genuinely help customersAre comfortable in a fast-paced, technology-driven environmentQuilting or fabric knowledge is helpful - but a passion for learning and serving customers is essential.Schedule40 hours per weekIncludes a rotating Saturday schedule from 8:00 a.m. – 1:00 p.m.Physical RequirementsAbility to stand, sit, and/or walk for extended periodsAbility to distinguish between colorsBenefitsCompetitive pay401(k) with generous company matchMajor Medical, Dental, Vision, and Life Insurance (waiting periods apply)Paid Time Off, paid holidays, and paid breaksEmployee discount (yes, you'll want more fabric!)Referral programEmployee Assistance ProgramOvertime opportunities availableWhy Join Shabby Fabrics?Be part of a growing, industry-leading companyWork in a team that values excellence, creativity, and genuine careHelp customers across the world bring their creative projects to lifeMake a meaningful impact every day through service and connectionIf you're ready to be the friendly, knowledgeable voice that supports and inspires our customers, we'd love to hear from you.