Patient Access Representative

**Patient Access Representative** **Washington, DC – Onsite $25 –** **Rotating weekends and holidays required – 13-week contract** * **3PM – 11:30PM*** **6PM – 2:30AM**The **Patient Access Representative** isresponsible for registering patients arriving at the Emergency Department, accurately entering their personal and insurance information, and verifying insurance eligibility. The position also involves collecting patient payments, explaining registration and financial requirements, and maintaining accurate records while providing professional customer service in a fast-paced hospital environment. The team typically handles around 30 registrations per 8-hour shift, and candidates must have at least two years of direct patient registration or patient access experience and be available to work rotating weekends and holidays. **Patient Access Representative Responsibilities:*** Register patients presenting to the Emergency Department, ensuring accurate and timely entry of demographic and insurance information.* Complete electronic patient registration in person or by telephone, including bedside registration when applicable.* Collect, verify, and update patient demographic information, insurance coverage, and other required registration details.* Verify insurance eligibility using applicable hospital systems and identify coverage discrepancies.* Obtain and document patient identification, insurance cards, consent forms, and required registration documentation.* Collect and accurately record copayments, deposits, and patient balances, providing receipts and maintaining appropriate payment records.* Follow departmental cash handling, cash control, and collection procedures.* Communicate professionally with patients and families regarding registration requirements, insurance coverage, and financial responsibilities.* Identify insurance eligibility, referral, or authorization issues and escalate concerns to the appropriate department or leadership.* Maintain accurate patient records across applicable registration, billing, and hospital information systems.* Review and reconcile patient registration and insurance information across multiple systems to ensure accuracy and consistency.* Support timely and accurate registration workflows, handling approximately 30 patient registrations per 8-hour shift depending on Emergency Department volume.* Monitor and respond to assigned Patient Access work queues, including electronic requests, fax queues, and email inquiries.* Answer incoming telephone calls, respond to patient and family inquiries, and coordinate with clinical and administrative staff.* Assist with patient scheduling, appointment coordination, or other Patient Access functions as needed.* Review registration records for accuracy and completeness in accordance with departmental quality standards.* Maintain patient confidentiality and comply with HIPAA requirements, hospital policies, and established registration procedures.* Maintain a clean, professional, and organized registration and reception area.* Provide additional Patient Access and administrative support as needed.**Patient Access Representative Qualifications:*** Minimum 2 years of direct Patient Access/Patient Registration experience required.* High School Diploma or GED* Must have hands-on experience with patient registration, insurance eligibility verification, and patient payment collections.* Position supports the Emergency Department in a fast-paced hospital environment.* Expected workload is approximately 30 patient registrations per 8-hour shift, depending on Emergency Department volume.* Must be available to work rotating weekends and holidays.* Previous Emergency Department registration experience preferred. #J-18808-Ljbffr Hirecruiting