In Service Support Engineer I/II

In-Service Support Engineer

Location: Newport, Rhode Island

Telework: Hybrid remote/onsite, with typical set schedule at Government facility

Travel: <10%

Salary: $100k-$116k

XSITE LLC is looking for an In-Service Support Engineer to join our team in Newport, Rhode Island to support the NUWC NEWPORT Code 25 CANES office/contract.

We are Service-Disabled Veteran-Owned company headquartered in San Diego. We provide full spectrum systems and systems-of-systems engineering and integration services and solutions for space, C5ISR, cyber and enterprise information systems. Our core capabilities include AI/ML, Software Development & Sustainment, Systems Engineering (including MBSE), and Modeling & Simulation.

Position Overview:

We are seeking an In-Service Support Engineer to support submarine network modernization efforts. In this role, you will analyze Fleet trouble reports and provide both remote and on-site technical support to resolve issues. You will also implement corrective actions, support inspections and STIG remediation, provide training to personnel, and deliver 24/7 operational support as required.

Responsibilities of this position include, but are not limited to:

• Analyze Fleet software trouble reports, troubleshoot reported issues, and develop recommended solutions, delivering Fleet Support Recommendations.
• Provide remote and on-site field support to diagnose and resolve complex hardware and software problems aboard submarines when issues cannot be corrected remotely.
• Implement approved corrective actions and revise technical documentation as required to restore system compliance.
• Support Site Assisted Visits (SAV) and Cybersecurity Inspections (CSI) by reviewing STIG findings, troubleshooting issues, providing remediation recommendations, and preparing daily status reports.
• Provide On-the-Job Training (OJT) to military ship's force personnel on the operation and maintenance of the submarine tactical network.
• Support 24/7 watch bill operations during Technical Insertions, fleet exercises, and wartime readiness activities, delivering technical recommendations and end-of-shift status reports

Required Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, Mathematics, or a related technical field
• Three (3) years of experience providing network help desk support including on-board tech assist on board navy platforms
• NAVSEA Alteration Installation Team (AIT) level 1 certified. Level 2 certification required within thirty (30) days of award.
• Active Secret clearance required with eligibility for Top Secret/SCI access and work in classified environments including SIPRNet and NATO systems

Preferred Qualifications:

• Experience in RHEL, Windows Server, Windows Client, VMWare, Ansible, Cisco, NETSEC, DoD PKI, Aruba, Cloud computing CMPro and JIRA
• Experience providing remote network help desk support for navy submarine platforms
• NAVSEA AIT level 2 certified with most recent training completed 1/1/2025 or later

Why XSITE LLC?

Best-in-Class Benefits & Work–Life Balance

• Industry leading PTO package, starting at 15+ days annually.
• Seven (7) paid company holidays annually, including New Year's Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, and Christmas Day.
• 100% employer-paid employee coverage for Medical, Dental, Vision, and Basic Life Insurance. Employees enrolled in XSITE's High Deductible Health Plan (HDHP) are also eligible for a Health Savings Account (HSA) with employer contributions.
• Eligibility to participate in XSITE's 401(k) retirement plan with up to a 6% employer match.
• Eligibility to receive tuition reimbursement of up to $5,250 per year for job-related education.

• University of San Diego Education Benefits of 10% tuition discount on select online degree programs and 25% discount on certificate programs.
• Cell Phone Stipend.
• Hybrid work environment.
• As well as employee add on benefits offered via ADP.

Stability & Long-Term Growth

• Prime contract holder with long-term stability
• Mentor-Protégé JV partnership with a major defense company

Career Advancement

• Rapid growth (300% YoY) with opportunities for leadership and upward mobility.