Sales Planning Specialist, Enterprise Support Strategy & Operations (ESSO)

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day‑to‑day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real‑world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no‑brainers to buy and easy to use. Do you want to ensure that every customer is connected to the right support team at the right time? The AWS Enterprise Support organization is looking for a Sales Planning Specialist to work across Support, Contracts, Product, and Sales to support aligning Enterprise Support customers to AWSentral entities — proactively and accurately — so that support delivery runs smoothly without reactive firefighting when territories change. This is an exciting time to join as Enterprise Support scales from bespoke regional systems to global alignment and visibility through centralized tooling. In this role, Enterprise Support is an integrated partner in Sales planning, not a downstream consumer of territory decisions. You will own the end‑to‑end process for mapping leaders and accounts to go‑to‑market channels via the Sales Hierarchy, managing customer transfers triggered by territory changes, and governing data hygiene across account records. You will step into a position with clear expectations, existing partnerships, and immediate opportunities to shape how the organization operates globally. Key job responsibilities Own the end‑to‑end process for mapping Enterprise Support leaders and accounts to go‑to‑market channels through the Sales Hierarchy, ensuring continuous and accurate territory alignment. Manage customer transfers triggered by territory changes, coordinating with Sales and support teams to maintain uninterrupted service delivery. Govern data hygiene of account‑to‑channel records through record management, sales account planning, and hierarchy adoption processes. Negotiate and influence Sales planning, field leadership, and operations stakeholders to position Enterprise Support as a proactive partner in territory decisions. Identify process gaps in alignment workflows and design improvements that reduce reactive escalations and increase operational consistency. A day in the life AWS Enterprise Support partners closely with field leaders and Sales teams to deliver world‑class support to customers ranging from fast‑growing mid‑market companies to enterprise and public sector organizations. The team believes that proactive alignment between support and Sales territories is critical to customer success. We operate in a collaborative, global environment where strong stakeholder management and persuasion are valued alongside operational precision. If you want to play a central role in how AWS supports its customers at scale and grow your career alongside a motivated, inclusive team, we would love to hear from you. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at USA, TX, Dallas - 133,900.00 - 181,200.00 USD annually USA, VA, Arlington - 133,900.00 - 181,200.00 USD annually USA, WA, Seattle - 133,900.00 - 181,200.00 USD annually #J-18808-Ljbffr Socket.dev