Geek Squad Agent (Retail Store)

As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We’ll provide the training and resources you need to assess customers’ needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you. What you’ll do Provide positive, timely service to customers during the check-in and checkout process. Understand technology issues by asking questions, listening, asking follow‑up questions, taking detailed notes and providing accurate time estimates for next steps. Help customers set up new devices and provide advice on whether to repair or replace old devices. Monitor service queues and provide accurate status updates to customers. Maintain knowledge and skillsets through certified training courses. Clearly communicate and partner with fellow agents. Requirements 3 months of experience working in retail or customer service. Ability to work a flexible schedule, including holidays, nights and weekends. Preferred qualifications Passion for technology and desire to solve problems. Ability to adapt and learn new skills in a fast‑paced industry. Benefits We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well‑being and provide support as you need it, especially at key moments in your life. Our benefits include: Competitive pay Great employee discount Financial savings and retirement resources Support for your physical and mental well‑being Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full‑time or part‑time employment status, and federal and state regulations. Intermittent or reduced‑schedule leave is also available for certain medical or family care leaves. Paid time off (PTO) is offered to full‑time and part‑time employees based on work location, employment status, salary or hourly status (exempt/non‑exempt), and years of continued or bridged service. Best Buy offers various incentives for performance. Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. Best Buy provides different types of paid time off, benefits, and other resources to support employees. For more information, please review our internal guidance. Best Buy is an equal opportunity employer. #J-18808-Ljbffr