HR Operations Manager

Goodnation addresses the root causes of societal problems by empowering changemakers and driving meaningful social impact as a trusted fiscal sponsor and innovator. Through comprehensive fiscal sponsorship support, we enable visionary projects to thrive. In addition, we develop and manage our own unique initiatives to address critical societal challenges and amplify our collective impact. So far, over $100M in donations has been deployed through Goodnation. Goodnation employs a structure termed a contract hybrid, consisting of a 501(c)(3) nonprofit called the Goodnation Foundation, a social enterprise called Goodnation Philanthropy Advisors, and a 501(c)(4) called Goodnation Action. The three entities maintain independent boards of directors and agree to collaborate on a shared mission of attracting resources to tackle our country's and communities’ toughest challenges. This role will be hired by Goodnation Philanthropy Advisors and will work across all three entities. Position Summary Goodnation Philanthropy Advisors has a core team of ten staff, and we employ a growing number of employees thanks to our fiscal sponsorship support under Goodnation Foundation and Action. In response to our growing team, we are seeking an HR Operations Manager to help manage compliance and strengthen the employee experience supporting a team of 70+ across core staff and fiscally sponsored projects. The HR Operations Manager oversees the day-to-day HR infrastructure for Goodnation's core staff and fiscally sponsored projects, ensuring payroll, benefits, compliance, and employee lifecycle processes are accurate, efficient, and employee-centered. This role serves as the primary HR point of contact across a complex multi-entity structure, partnering closely with the COO and project leads to build and maintain systems that support a growing, distributed team. The HR Operations Manager serves as the primary point of contact for our PEO and plays a key role in aligning HR processes with organizational needs while maintaining compliance with applicable employment laws and regulations. Core Duties and Responsibilities HR Operations and Employee Lifecycle Provide end-to-end administrative support across the employee lifecycle, including recruiting, onboarding, compensation and benefits administration, training and development, employee relations, and offboarding. Determine appropriate points of review and collaboration between Goodnation and fiscally sponsored projects throughout the employee lifecycle, creating and implementing plans to do so. Leverage tools and services within our PEO platform to streamline HR processes and enhance the employee experience. Own templates and forms used during the employee lifecycle, ensuring they are clear and up to date, suggesting and implementing changes to improve the process. Serve as the primary point of contact with TriNet, seeking guidance and resolving issues as needed. Completes personnel transactions and maintains associated records ensuring accuracy and compliance. Partner with Chief Operations Office to support workforce planning and other talent related processes Payroll and Benefits Administration Support payroll processing in our PEO platform, including assisting managers with time entry and troubleshooting payroll issues with employees and our PEO. Allocate payroll expenses for fiscally sponsored projects in our financial management system each pay period. Pull and maintain monthly payroll reports for fiscally sponsored projects and ensure records are properly filed. Identify and address discrepancies between payroll registers, invoices, and cost center expense reports; communicate exceptions and unusual fees to the finance team. Manage payroll-related credits owed to projects, including tax credits and union dues. Assist with benefits enrollment, changes, and employee communications related to benefits. HR Strategy and Workforce Planning Support the design and implementation of HR programs and processes for both core staff and fiscally sponsored projects. Partner with the COO to support workforce planning and other talent-related initiatives. Collaborate with Program Managers and fiscally sponsored program leads to understand HR needs and identify opportunities to improve HR services and systems. Gather and incorporate feedback from fiscally sponsored projects to strengthen Goodnation’s HR practices. Compliance and Risk Management Ensure HR policies, procedures, and practices comply with applicable federal, state, and local employment laws and regulations. Maintain compliance with required trainings, certifications, and organizational policies. Ensure proper handling and protection of confidential employee information, including compliance with HIPAA where applicable. Support compliant hiring and offboarding processes by ensuring employees and managers have access to appropriate tools, training, and resources. Assist the COO and Program Managers in worker classification evaluations, with a clear understanding of contractor vs. W2 employee requirements. Monitor and manage incoming state and local tax notices, notifying our PEO promptly, coordinating required responses, and tracking resolution to ensure ongoing compliance. Employee Relations & Internal Support (W-2 Employees) Manage and respond promptly to routine HR inquiries from employees, independently researching questions and using available tools as needed to provide answers. Own and maintain the W2 employee Asana board, ensuring onboarding, changes, and offboarding requests are tracked and completed on time. Support employee relations matters for both core staff and fiscally sponsored projects. Development, maintain, and communicate HR policies to all staff. Lead performance review processes, including templates, timelines, and tracking completion. Maintain regular communication with fiscally sponsored projects with W2 employees, including scheduling and leading regular check-in calls, drafting quarterly HR newsletters, and drafting other ad-hoc communications. Assist with employee engagement initiatives, including coordination of team-building activities and internal efforts that support morale and retention. Proactively share important updates and action items with the core team over email and in our weekly all-team meeting. Skills, Capabilities and Attributes 3-6 years experience working in human resources, with varied experience, or demonstrated experience across HR functions including payroll, benefits, and compliance. Able to manage a high volume of inquiries with urgency and care Strong organizational and multitasking abilities. Excellent written and verbal communication skills. Experience with an HR solutions platform, such as TriNet Organized, attention to detail, takes initiative, anticipates need Ability to maintain confidentiality and handle sensitive information with discretion. Knowledge of, or willingness to learn softwares such as Slack, Dropbox Sign, Paperform, Hubspot, TriNet, and Google Workspace. Commitment to Goodnation’s mission, specifically social justice. Nonprofit or Fiscal Sponsorship experience not required Compensation, Benefits and Culture This is a full-time position working 40 hours a week. The position is hybrid for candidates located in the NYC area, with every other Wednesday in the Financial District office. Other employees will be fully remote within the United States, with the expectation they visit the team in NYC twice a year. This role will be hired by Goodnation Philanthropy Advisors. Health Medical, dental, and vision plans with generous employer contribution and a zero waiting period Health Advocate Employee Assistance Program Flexible Spending Account or Health Savings Account 401K plan with 4.5% employer match Stipends and reimbursements Reimbursement for annual bike share membership Monthly taxable tech stipend of $175 Annual taxable work-from-home stipend of $200 Lunch when in office Time off Unlimited PTO Early closure on summer Fridays 13 company holidays including Juneteenth, Veterans Day, and Indigenous Peoples’ Day Four months paid parental leave #J-18808-Ljbffr