Service Scheduling Dispatcher

Job Description

Job Description

Service Scheduling DispatcherTerry's Heating and Air ConditioningTwin Falls, IdahoPosition Type: Full-TimeHourly Pay: $21.00 to $29.00 based on experienceSchedule: Monday through Friday, 7:30 AM to 5:00 PM with occasional overtimeHelp Keep Our Team Running EfficientlySince 1977, Terry's Heating and Air Conditioning has provided dependable heating and cooling services to families throughout the Twin Falls area. Our success comes from combining skilled technicians with outstanding office support to deliver an exceptional customer experience every day.We are seeking a Service Scheduling Dispatcher who enjoys staying organized, solving scheduling challenges, and communicating with both customers and field technicians. This position plays an essential role in coordinating daily operations and ensuring every customer receives timely, professional service.Why You'll Love Working HereCompetitive hourly compensation based on experienceHealth insurance benefitsPaid vacationPaid company holidays401(k) retirement plan with up to a 4 percent company matchPaid training and continuing educationStable year-round employmentOpportunities for advancement within the companyFriendly, supportive workplaceLong-term career growth with an established local employerPosition OverviewAs a Service Scheduling Dispatcher, you will oversee daily technician schedules, coordinate incoming service requests, and communicate with customers throughout the service process. Your ability to organize multiple priorities while maintaining excellent customer service will directly contribute to the success of our operations.Daily ResponsibilitiesReceive incoming customer calls in a courteous and professional mannerSchedule repair, maintenance, and installation appointmentsAssign service calls based on technician availability, location, experience, and priorityMonitor daily schedules and make adjustments as new requests or schedule changes occurKeep customers informed regarding arrival times, delays, and appointment updatesCoordinate return visits, warranty calls, maintenance appointments, and follow-up servicesMaintain accurate customer records, work orders, and scheduling information within company softwareSupport technicians by providing timely communication throughout the workdayWork closely with managers and office staff to improve daily efficiencyAssist with general administrative responsibilities when neededQualificationsTwo or more years of dispatching, scheduling, or service coordination experience preferredPrevious experience in HVAC, plumbing, electrical, construction, or another home service industry is beneficialOutstanding communication and customer service skillsStrong organizational abilities with excellent attention to detailAbility to manage changing priorities in a fast-paced officeExperience using dispatching, scheduling, CRM, or service management softwareComfortable coordinating multiple field employees throughout the dayStrong computer skills and willingness to learn new systemsProfessional attitude with effective problem-solving skillsDependable attendance and commitment to delivering exceptional serviceCompensation and BenefitsHourly pay ranging from $21.00 to $29.00 depending on qualificationsHealth insurancePaid vacationPaid holidays401(k) with employer matching contributions up to 4 percentCompany-paid trainingProfessional development opportunitiesAdvancement into leadership and office management positionsFull-time, year-round employment with a respected local companyApply TodayIf you enjoy coordinating schedules, helping customers, and supporting a productive service team, we encourage you to apply.Terry's Heating and Air Conditioning offers a positive work environment, dependable employment, and opportunities to build a rewarding long-term career with one of Southern Idaho's most trusted home service companies.Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.