Deckhand - Boston Harbor City Cruises MBTA

Hornblower Group

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group's Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group's additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

Position Summary:

The successful Deckhand is responsible for maintaining the appearance and cleanliness of the vessel, ensuring guest comfort and safety while underway, and assisting with docking and undocking. This position has superb guest service & communication skills.

Duties and Responsibilities:

• Provide exceptional hospitality to guests and coworkers as prescribed in the RESPECT SERVICE SYSTEM.
• Follow safety procedures to ensure the protection of passengers and vessel.
• Participate in routine safety drills to prepare for major incidents including man overboard, fire and abandon ship.
• Handle lines to moor vessels to pier.
• Stand watch in ships' bows, sterns, or bridge wings to look for obstructions in a ship's path or to locate navigational aids such as buoys and lighthouses.
• Assist Captain and supervisory personnel in maintaining vessel equipment and systems such as HVAC, engine, and technical equipment.
• Maintain the cleanliness and safety of all common areas.
• Sweep, mop, and wash down decks and exterior to remove dirt and debris using brooms, mops, brushes, and hoses.
• Load or unload materials from vessels; gather and remove trash from vessel.
• Service, clean, and supply restrooms.
• Be prepared to begin work at scheduled time.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Performs security/safety patrols of all decks while vessel is underway.
• Communicates with passengers, answering questions and responding to complaints.
• Assists with boarding and disembarking of passengers.
• Additional job duties as assigned.

Requirements & Qualifications:

• High School Diploma (or GED or High School Equivalence Certificate) preferred.
• Will work for extended periods of time without sitting.
• Must be able to lift fifty (50) pounds.
• First Aid and CPR/AED Certification a plus but not required.
• Strong customer service, organization, and interpersonal skills.
• Maintain a high level of organization, detailed oriented and meet deadlines.
• Handle multiple tasks/projects at one time.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
• Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
• Must be able to effectively understand and convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Will be required to be available for work nights, weekends and on all major holidays.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.