Guest Service Agent
Hampton Inn MSG Herald Square
Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Guest Service Agent in Pasadena, CA vacancy
- ...Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Immediately greet guests and offer to assist...SuggestedDaily paidFull timePart timeImmediate startShift work
The Rittenhouse Hotel
Pasadena, CA2 days ago $17 - $19 per hour
...Guest Service Agent / Front Desk Agent Monrovia TownePlace Suites by Marriott Wage: $17.00 - $19.00 /hr BOE Be the Friendly Face Our Guests Remember! Do you have a genuine warmth and helpful nature? Do you enjoy making people feel welcome and creating a great...SuggestedDaily paidLocal areaFlexible hoursAfternoon shiftTharaldson Hospitality
Monrovia, CA1 day ago$25 per hour
...Guest Service Agent HIXWLA - Los Angeles, CA 90025 Overview Salary Range $25.00 - $25.00 Hourly Level Entry Position Type Part Time Job Shift Any Category Customer Service Description Essential functions and responsibilities of the job include but are not...SuggestedHourly payPart timeShift workDKN Hotels
Los Angeles, CA5 days ago$1,000 per month
...rates for our Hotel Properties throughout the company What Will You Do? Greets guests upon arrival and make them feel welcomed by providing excellent front desk customer service and meeting and/or anticipating their needs. Administers check-ins and check-outs....SuggestedLocal areaFlexible hoursNight shiftWeekend work- ...Guest Service Agent| Hyatt Place - Glendale, CA The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner...Suggested
- ...Job Description Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator...Daily paidFull timePart timeImmediate startShift work
$23.5 - $24 per hour
...growing fast ). With a dynamic mix of full-service and focused hotels across major cities,... ...properties means we're everywhere our guests need us to be. But here's the thing-we... ...role is all about The Guest Services Agent (GSA) is responsible for consistently...Full timeTemporary workSeasonal workWork at officeLocal areaShift workWeekend workDay shiftAfternoon shiftSonesta International Hotels
Los Angeles, CA1 day ago- ...here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's... ...feel it; you'll feel it too. What You'll Do The Guest Service Agent is responsible for registration and check-out, PBX operations,...Part timeImmediate startFlexible hoursShift workNight shiftWeekend workAfternoon shift
$18.5 per hour
...Job Description Job Description The Guest Services Representative supports excellent customer service and a welcoming, positive experience for all visitors by welcoming guests and members, with a focus on supporting Descanso Gardens seasonal programs "Carved" and...Part timeSummer workSeasonal workWork at officeLong distanceShift workDay shiftAfternoon shiftDescanso Gardens Foundation
Flintridge, CA4 days ago- ...where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and... ...? Join us to make legends happen! THE ROLE The Guest Services Representative is the first point of contact for guests entering...For contractorsShift workNight shiftWeekend work
AEG Presents
Glendale, CA2 days ago - ...each property under our management offers a unique and exceptional guest experience. Join our team of Experience Curators! Concert Hospitality has an amazing opportunity as a Guest Service Agent About Hilton Garden Inn Hilton Garden Inn offers business and...
Hilton Garden Inn LAX
Los Angeles, CA9 days ago - ...Guest Services Representative Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Services Representative for the Le Parc at Melrose in West Hollywood, CA. Job Purpose: Responds...Daily paidWork at officeLocal areaFlexible hoursShift workNight shift
$27.96 per hour
...Job Title Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations... ...with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up...Hourly payFull timeLocal areaShift work$27.96 per hour
...Guest Experience Specialist Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build... ...Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes...Hourly payFull timeWork experience placementLive inLocal area$28.31 per hour
...POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and... ...with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up...Hourly payLocal areaShift workNight shift$18 per hour
...provide exceptional quality, comfort, and care with five-star services and amenities. Residents enjoy a rewarding lifestyle with individualized... .... Responsibilities : Provide all residents, guests, and visitors with exceptional customer service. Answer...Immediate startRelocationIvy Living
San Gabriel, CA18 hours ago- ...hair color market share.Using market analysis to sell approved beauty products, introduce new products and concepts, provide customer service, conduct product education both in store and virtually.Providing color & curl/texture consulting services to professional beauty...Work at office
SBH Health System
Pasadena, CA1 day ago - ...professional point of contact for residents, their families, and visitors. You will be responsible for providing exceptional customer service and creating a welcoming and supportive atmosphere. Your role will involve coordinating services, answering inquiries, and...Flexible hours
Savant Senior Living
Alhambra, CA1 day ago - ...professional point of contact for residents, their families, and visitors. You will be responsible for providing exceptional customer service and creating a welcoming and supportive atmosphere. Your role will involve coordinating services, answering inquiries, and...Flexible hours
Savant Senior Living
Alhambra, CA1 day ago - A leading entertainment company in Los Angeles is seeking a Front Desk Associate to manage administrative duties and ensure guest satisfaction. This role involves greeting guests, processing check-ins and check-outs, and maintaining effective communication between departments...Work at office
- ...Understand and communicate in English proficiently to interact with guests, associates and outside vendors. Proficient operation of the... ...laws. Job Description POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a...Weekly payMinimum wageFull timeTemporary workLocal areaAll shiftsFlexible hours
$17.87 per hour
A renowned fitness studio in Los Angeles seeks a Client Specialist to provide exceptional hospitality to clients. Key responsibilities include managing the front desk, assisting in the Fuel Bar, and ensuring cleanliness throughout the studio. The ideal candidate should ...Hourly payFull timePart timeFlexible hours- ...Job Description Job Description Title: Front Desk Agent Department: Rooms FLSA Status: Non-Exempt Shifts: Varies/PM Scope of Position: The Guest Service Agent is responsible for providing the highest quality of service to guests in an attentive...Shift workNight shift
$22 per hour
...Strongly Preferred, But Not Required** Primary Job Functions This position provides the highest level of service and accurate information to all our guests. Creates a friendly and welcoming atmosphere for both internal and external guests. The standards and...Work experience placementWork at officeFlexible hoursShift workAfternoon shift$20 per hour
...Because," Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter!... ...in your community Accountabilities/Duties: As a Guest Service Representative Promptly greets walk-in and phone guests with...Hourly payWork experience placementFlexible hoursShift workAfternoon shiftEarly shift- ...Front Desk Associate - Experience Guide in Woodland Hills to greet guests, book appointments, and drive sales of enhancements and... ...and support boutique daily workflows with friendly, high-quality service. You will collaborate with leadership to implement best practices...
- ...performs cleaning duties to ensure highest standards of cleanliness and to provide a memorable guest experience through the anticipation of guest's needs and providing exceptional service to support Hyatt Brand Standards.The following reflects the essential functions for this...Flexible hoursWeekend work
Ensemble Investments
Pasadena, CA1 day ago $18.04 per hour
...Housekeeper Position at Healthcare Services GroupJoin Healthcare Services Group (HCSG) as a Housekeeper, where you will play a vital role... ...environment.Interact positively with residents, staff, and guests, providing excellent customer service.All other duties as assigned...Part timeLocal areaHealthcare Services Group
Pasadena, CA2 days ago$18.57 - $19.5 per hour
...BONUS!Are you organized and proactive? Do you have an eye for detail? Facility Housekeepers set the stage for U-Haul's exceptional service by keeping the U-Haul facility clean and inviting. Start your career at U-Haul and join an exceptional, supportive team.U-Haul Offers...Local areaU-Haul
Pasadena, CA2 days ago- ...provide clean, friendly, well-organized and safe hotels for our guests.Areas of excellence:Happy GuestsSpotless CleanlinessProduct... ...role.Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.2. Spotless CleanlinessSparkling Clean...Contract workImmediate startLong distanceShift workNight shiftDay shiftAfternoon shift
MCR Hotels
Pasadena, CA2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!
Related searches