Police Officer

Provides a wide range of clerical/operational support involving customer service, document preparation, filing and record keeping, and other regularly performed duties which support the function of an office operation. Senior Office Assistant is a leadworker/advanced journey level class. Some incumbents may give directions and review the work of a group of workers while performing the same duties as the workers. This class is distinguished from the Senior Office Specialist class in that there are no requirements for specialized knowledge for this class. Knowledge of Customer service techniques Sacramento County and various departmental policies, procedures and functions Word processing and applicable terminology Clear writing: grammar, punctuation, spelling, vocabulary Standard methods of filing (alphabetic, numeric, chronological) English language to communicate Telephone procedures Arithmetic to make calculations including addition, subtraction, multiplication, division and correct change Keyboard (computer, typewriter) Letter and memo format General principle, procedures and practices of recording keeping Ability to Communicate effectively with the public and other public agencies Explain or clarify policies and procedures Deal tactfully with people and resolve difficult complaints Understand and follow complex oral and written instructions Read English at a level necessary to understand procedure manuals, policy guidelines, software manuals, technical documents and reports Write English at a level necessary to compose correspondence independently from notes or verbal instruction Assist supervisors in writing policies, procedures and desk manuals Train and cross‑train employees Give instructions and assign work to staff Work independently and carry out assignments with minimal supervision Compile, arrange and present information in a clear and concise manner Exercise independent judgment in determining proper work methods and procedures, assembling and evaluating information Take responsibility and use good judgment in recognizing which decisions to make on your own versus those you should first refer to your supervisor Establish and maintain effective working relationships with others Calculate solutions to math problems involving addition, subtraction, division and multiplication Operate computer terminals, typewriter, printer, copier, microfiche and fax Prioritize work to meet deadlines Speak English at a level necessary to communicate information clearly Operate communication devices, telephone, and may include radios Accurately proofread details, noting and detecting errors Required for some positions Types from clear copy accurately at a rate of not less than 45 words a minute. Any combination of education, training and experience likely to provide the required knowledge and abilities. Typical ways include: Two (2) years of clerical experience. SPECIAL REQUIREMENTS Ability to speak, read, and/or write fluently in a language other than English, or knowledge of the culture as certified by the Department of Employment Services and Risk Management. Provides information by telephone or in person, regarding department services in a language other than English, to persons whose understanding of English is limited. Translates the meaning of written English in regulations or ordinances to a language other than English. Translates into English requests from the public, presented orally or in writing in a language other than standard English. Assists other department employees by giving information and advice on problems involving relationships with persons of different language or cultural backgrounds as assigned. #J-18808-Ljbffr