Desktop Support Engineer

To enhance IT service stability, the full-time Desktop Support Engineer will manage hardware and software troubleshooting, provide network support, and drive the Problem Management process while working remotely from anywhere in the US. Key Responsibilities: Install, troubleshoot, and repair desktops, laptops, printers, and peripherals, while providing Smart Hands and Feet support for networking hardware Install and troubleshoot desktop applications and operating systems, offering desk-side support and PC break/fix services Troubleshoot basic LAN/WAN connectivity issues and apply networking concepts using diagnostic tools Required Qualifications: High School Diploma or GED Equivalent 6 years of relevant experience in desktop support and IT service management Basic understanding of ITIL processes, including Incident, Change, and Problem Management Proficiency in ticket handling and client-specific procedures Strong troubleshooting and deductive reasoning abilities